TELEPHONE OPERATOR

JOB TITLE: Telephone Operator

JOB OVERVIEW:

The PBX Operator plays a vital role in ensuring smooth communication within the hospital environment. As the first point of contact for patients, visitors, and staff, the PBX Operator is responsible for efficiently handling inbound and outbound calls, routing calls to appropriate departments, and providing general information about the hospital. This position requires excellent communication skills, multitasking abilities, and a calm demeanor, especially during emergency situations.

Key Responsibilities:

• Call Management: Answer inbound calls promptly, determine the nature of the call, and transfer calls to the appropriate hospital departments or personnel.
• Customer Service: Provide accurate information to patients, visitors, and staff regarding hospital services, departments, and directions.
• Emergency Handling: Respond quickly and effectively to emergency calls, directing them to the appropriate emergency personnel or services.
• Paging Services: Use hospital paging system to contact staff members as needed, including emergency paging.
• Data Entry & Record Keeping: Maintain accurate logs of calls, messages, and other relevant communication records.
• Communication Support: Assist with internal communication needs by coordinating messages, announcements, and other notifications across departments.
• Coordination with Other Departments: Ensure seamless communication between hospital departments, facilitating efficient operations.
• Maintain Confidentiality: Adhere to hospital privacy regulations, including HIPAA guidelines, when handling sensitive information.
• Technical Maintenance: Operate and troubleshoot the PBX (Private Branch Exchange) system, and escalate technical issues to the IT department as needed.
• Provide Assistance to Visitors: Direct visitors to appropriate areas within the hospital, answering questions about visiting hours, hospital policies, and more.

About Manatee Memorial Hospital (MMH):

Manatee Memorial Hospital in Bradenton, Florida, has served the citizens of Manatee, Sarasota and surrounding counties for over 70 years. Part of the Manatee Healthcare System, the hospital has earned The Joint Commission's Gold Seal of Approval. The 295-bed hospital with over 800 physicians, residents and allied health professionals, offers advanced healthcare services in a caring and compassionate environment. Services include cardiac care and cardiovascular medicine, emergency care for all ages, surgery services - including robotic-assisted surgery with the da Vinci Surgical System, a weight-loss program, orthopedic services, outpatient and inpatient radiology and rehabilitation, respiratory care, sleep, oncology, wound care and women's and children's services. Manatee Memorial Hospital also offers a Level II Neonatal Intensive Care Unit for babies with special needs.

MMH offers comprehensive benefits such as:

• Challenging and rewarding work environment
• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• Generous Paid Time Off (PTO)
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its Subsidiaries

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

JOB QUALIFICATIONS & REQUIREMENTS:

• Education: High school diploma or equivalent required. Additional administrative or telecommunications certification is a plus.
• Experience: Previous experience in a telecommunications role or customer service, preferably in a healthcare setting.
• Skills:
• Excellent verbal communication and interpersonal skills, including speaking voice with clear communication.
• Computer literacy of basic computers and how they work.
• Must be able to vary work schedule in the event adjustments are required.
• Ability to multitask and prioritize calls in a fast-paced environment.
• Strong attention to detail and ability to handle sensitive information with discretion.
• Proficiency with PBX systems and basic computer software (Microsoft Office, hospital management systems).
• Strong problem-solving abilities, especially under pressure.
• Physical Requirements: Ability to sit or stand for extended periods, and handle occasional physical tasks such as assisting with paging equipment.
• Work Conditions: Availability to work in a hospital environment, including on weekends, holidays, and nights as required.

Personal Characteristics:

• Empathetic and patient-focused approach.
• Calm under pressure, especially in emergency situations.
• Professional demeanor with a friendly and helpful attitude.
• Ability to work independently and as part of a team

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

Pay Transparency:

To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. Salary offers may be based on key factors such as education and related experience.