Receptionist

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Main Duties and Responsibilities:

• Welcome visitors warmly at the front desk, greeting, directing, and announcing them appropriately while utilizing the visitor management system.
  
• Operate a multi-line switchboard, accurately identifying callers' needs and connecting them to the appropriate contacts.
  
• Regularly update the incoming call flow guide.
  
• Ensure office security by monitoring access from the reception desk, issuing visitor badges.
  
• Assist with scheduling conference rooms and maintaining spreadsheets or documents related to facility functions, including upcoming meetings and space utilization.
  
• Support meetings and events by coordinating and assisting with room setup, space configuration, and catering arrangements.
  
• Respond to employee service requests via internal ticketing systems.
  
• Manage and stock facility-related supplies as needed.
  
• Receive, sort, deliver, and scan incoming mail and parcels as needed.

Qualifications:

• 1-3 years receptionist experience in a corporate environment
  
• Able to make on the spot decisions focused on client service
  
• Must be able to demonstrate resourcefulness and perseverance
  
• Comfortable communicating across all levels of the business
  
• Microsoft Office Suite with basic skills in: Outlook, Word, Excel and PowerPoint
  
• Articulate and communicate in a positive and professional manner to all callers and visitors
  
• Strong organizational, time management and customer service skills