Lead Print and Reprographic Specialist

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

The Lead Print & Reprographics Specialist is responsible for overseeing all aspects of the print production process; managing print equipment and supplies, and ensures the timely and accurate reproduction of printed materials; advises, coordinates, and prioritizes production of work orders, reviews materials and maintains accurate and complete records.

Responsibilities:

* Operate and maintain a high volume of reprographic and finishing equipment; ensuring client orders are completed correctly and on time.
* Perform copying/printing/finishing of digital print and finish work, binding and lamination.
* Prioritize and manage production flow of all customer orders submitted
* Review client requirements to the final stages of production and distribution.
* Communicate consistently with stakeholders regarding production stages and project status.
* Ensure all work is performed according to client specifications; meeting and exceeding expectations.
* Performs as subject matter expert in the Print Services area.
* Track copier usage and maintains required logs.
* Coach, train, and oversee Print Specialist.
* Responsible for maintaining and managing appropriate inventory levels.
* Provide outstanding customer service at all times.
* Keep work orders clean, tidy, and safe at all times.
* Others duties as assigned by manager.

Qualifications:

* 3-4 years minimum experience with reprographics/finishing equipment and print platforms.
* 2-3 years' experience with Microsoft Office Products (Word, Excel, Outlook, PowerPoint, and Teams).
* Experience as team lead preferred.
* Flexible and adaptable; able to juggle multiple, and at times, conflicting priorities.
* Adaptable to a dynamic environment while possessing strong interpersonal skills.
* Excellent written, oral, and verbal customer service skills.
* Strong initiative required; ability to work independently with minimal direct supervision.
* Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with the external stakeholders/customers.
* Maintains confidentiality while working with sensitive materials.
* Punctual, dependable, and dedicate to achieving operational excellence.
* Possesses strong judgement and problem-solving ability.
* Maintains a consistently professional approach, with a willingness to take ownership and responsibility.
* Able to lift or move 40lbs or greater at times.
* Able to walk, bend, kneel, stand, and/or sit for extended periods of time.

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