LensCrafters - Assistant Manager

Assistant Manager

GENERAL FUNCTION
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

* Delivers quality & improvement to exceed all key performance indicators (KPIs):
o Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
* Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors
* Supports store business plans to maximize sales & profit
* Partner with store manager to lead & develop team
* Delivers clear, constructive, timely feedback & partners with Store Manager on development
* Executes visual directives & maintains store appearance
* Maintains positive working relationship with doctors
* Promotes team compliance to all policies
* Performs administrative duties
* Works a flexible schedule, including nights & weekends

BASIC QUALIFICATIONS

* High School graduate or equivalent
* 1+ year(s) management/supervisory experience with direct reports
* Knowledge of retail operations, processes & policies
* Strong basic math skills
* Familiarity with cash register, computers & calculators
* Must have a strong command of the English language for all written correspondence & oral communication
* Strong communicator & listener
* Demonstrated high-level of selling skills
* Proven ability to problem solve

PREFERRED QUALIFICATIONS

* College degree or equivalent
* Previous experience in leadership position within retail & customer service industry
* Knowledge of basic optics
* Knowledge of current store merchandise
* State licensure (if applicable) &/or ABO Certification in non-licensed states
* Brand Final Inspector Certification
* Brand Quality, Fitting & Adjusting Program

Assistant Manager