Director, Kensington Interim Housing

Title: Director, Interim Housing - Kensington Campus
Status: Full-time, Exempt (Salary), Management
Location: Kensington Campus - 45244 32nd St West, Lancaster, CA 93536
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan.

What you should know about us!

Here at The People Concern, we pride ourselves on:

* Being courageous leaders, taking action where others sit back!

* Caring for others, where we treat every person in an empathetic and respectful way!

* Upholding our integrity, because we are trustworthy, always doing what is right even when no one else is looking!

* Working as an effective team, where we are always collaborating and supporting each other while pursuing excellence in our work!

Within our shelters, specifically, you should know that what sets us apart is:

* We create restorative living environments, where clients can thrive while preparing for permanent housing.

* We prioritize Diversity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility.

* We seek not to recreate punitive systems of control or "power over," but rather share "power with" the clients, who are the experts in their own lives.

* We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.

What we expect and value in our people:

* Initiative: You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community.

* Critical thinking/problem solving: You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued!

* Tenacity: Simply put, you get the job done. You don't let barriers stop you and you problem solve to find solutions.

* Respect towards others: You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion work space.

* Empathy: You see the clients as people. You don't demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives.

We love where we work and we are honored to do it. If this sounds like something you want in on and can contribute to, please review the formal qualifications and duties below:

Essential Duties & Responsibilities

* Collaborate with Senior Director, Kensington to provide leadership and management of the project

* Contribute to the completion of all contractual deliverables, ensuring they are met, if not exceeded through close oversight of program staff and their work and ensuring compliance with documentation standards

* Manage direct reports (Senior Program Manager, Program Managers) and provide guidance and support to all team members

* Provide crisis intervention for clients when necessary, and ensure timely resolution of client complaints

* Work with the Senior Director, Kensington to ensure that the physical site is well-maintained and safe

* Cultivate a healthy, supportive team environment that allows all team members to thrive

* Demonstrate a strong sense of responsibility for the site and lead by example

* Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing and coach staff to do the same

* Champion harm reduction and trauma-informed care

* Provide on-call coverage for emergencies, when needed

* Assist with preparing data for reports to funders, and track other data as needed

* Ensure implementation agency policies and procedures

* Facilitate individual and group meetings as needed/assigned

* Provide oversight of the daily operations of shelter and assist with the development and implementation of policies, procedures, and systems necessary to maintain high-quality services and to ensure adequate outcomes

* Lead projects as assigned and work independently to ensure completion

* Communicate effectively, and in a timely manner, with management, peers, collaborators, and clients

* Collaborate with other agency programs to provide greater support and assistance to clients

* Maintain client confidentiality at all times, while following agency, state, and HIPAA laws

* Ensure that the site provides a robust enrichment program for clients

* Assist with the budget, procurement, and ordering and stocking of supplies, according to site needs

* Create and coordinate staff schedules based on site needs.

* Other duties as assigned

Qualifications/Requirements

* Master's degree in relevant field strongly preferred, but not required*

* Bachelor's degree in relevant field or equivalent experience required*

* Minimum two (2) years of supervisory experience required*

* Minimum of two (2) year experience in case management strongly preferred*

* Demonstrated knowledge of issues faced by population served*

* Strong computers skills: all Microsoft Office programs*

* Experience in interim housing project management strongly preferred*

* Skilled in non-violent crisis intervention*

* Ability to be on-call*

* Skilled in data collection and electronic databases; experience with HMIS strongly preferred

* Ability to self-motivate and be flexible in a fast paced environment with minimal supervision*

* Critical thinking skills necessary

* Strong interpersonal and team building skills to promote collaboration*

* Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills*

* Ability to effectively lead a diverse team of case managers, attendants, and managers

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model

2. Demonstrate a sense of responsibility

3. Continuously learn and improve

4. Acknowledge your own areas of improvement

5. Hear and provide honest, specific and direct feedback

6. Create an environment where everyone is welcomed valued and respected

7. Collaborate