IT Program Manager

Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

The IT Program Manager provides overall coordination and direction of one or more highly complex and/or high-risk information systems/technology projects and teams. This position ensures that all phases of assigned projects are completed on time, within budget, and in compliance with established quality standards and customer expectations. The Program Manager oversees complex technology project(s) that span across multiple departments and business processes.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications:

Education

• Bachelor's degree in Computer Science, Computer Information Systems, Business Administration, Project Management, or related field.

Experience

• Five years (5) of experience in managing IT projects or IT systems analysis, design, or programming.

OR

Combined education and experience qualifications

• Other combinations of education and experience may substitute for the minimum qualifications on a year for year basis.

Other requirements

• Must possess a valid Arizona driver's license or have the ability to obtain by the time of hire.
• Training that may be provided on-the-job: FEMA NIMS - IS100 and 700; Safety; Payroll; PREA.
• Prior to hiring, the Sheriff's Office requires that all candidates pass a background review.

Our Preferred Candidate has

• Seven (7) years of experience in IT project or program management.
• PMP, PgMP, or equivalent project management certification.
• Agile/Scrum certification (e.g., CSM, SAFe).
• Strong understanding of SDLC, Agile, and hybrid project methodologies.
• Experience with Organizational Change Management (OCM).
• Experience in deploying Commercial Off the Shelf (COTS) applications and systems.
• Experience in deploying Software as a service (SaaS) applications and systems.
• Master's degree in business administration or IT related field.

Compensation is more than a salary with MCSO:

• Growth and stability since 1871
• Choice of three medical plans - starting as low as $70/month
• Vision insurance
• Dental Insurance
• Pet Insurance
• Life Insurance
• Paid Holidays - 10/year + 1 personal day
• Three weeks of vacation PTO accrual your first year (rollover!)
• Two weeks of Sick time PTO accrual your first year (rollover!)
• Pension: Enrollment in Arizona State Retirement System
• Paid Parental leaves (birth/adoption)
• 10% discount at KinderCare facilities in the Valley and upcomingMCKids Club to serve County employees and their families exclusively
• MCSO Mentoring program to provide personal and professional growth opportunities for all employees.
• Professional Development Assistance
• Tuition reimbursement
• Access to free County gyms
• Employee Discounts
• Learn more at Benefits Overview

Essential Job Tasks

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

• Oversees the completion of multiple large and complex projects and service deliverables through functional leads, supervisors, and other project managers.
• Develops and manages project scope, cost, schedule, and internal staffing.
• Identifies, selects, and negotiates with outside vendors for additional services if needed.
• Oversees the work of consultants who are contracted to supplement IT project activities.
• Resolves procedural, operational, and other project-related problems.
• Conducts project assessments throughout the projects' lifecycle; tracks project milestones and adjusts project schedule as needed to ensure designed results meet the needs of the Office, goals, and user requirements.
• Works directly with departments to understand and document project business requirements.
• Facilitates meetings with customers, staff, and contractors in support of project activities.
• Ensures all sponsors and stakeholders are regularly updated on project progress.
• Recommends innovative technologies, solution ideas, and potential business process improvements to drive efficiency and meet Office compliance requirements.
• Creates, monitors, and reports on systems and management processes to ensure compliance; prepares reports for management and command staff regarding project status.
• Creates and executes a communication plan for each managed project.

• Improves organizational effectiveness by integrating new processes with existing ones and developing communication plans to inform impacted teams and functional areas.
• Ensures accurate and timely fulfillment of audit related requests, suggests management action plans, and supports implementation as applicable.
• Maintains a high level of current knowledge regarding systems, technology and communications.
• Performs other duties as assigned.

Working Conditions

Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages.

Work is performed in a home or department office with a hybrid teleworking schedule available. Tasks frequently involve periods of sitting with computer work, teamwork, thoroughness, and attention to detail in completing work tasks. Requires occasional travel to and from job-related locations during a scheduled workday. Position requires the ability to work after hours, weekends, and holidays occasionally as needed.

Work environment

• Indoors
• Rarely outdoors or in temperatures above 90 degrees
• Conditions may rarely include confined area, outdoors, isolation, dim or bright lighting, high noise level

Physical environment

• Sitting, standing, walking
• Driving a vehicle
• Speaking, hearing, seeing, reading
• Lifting floor to waist five (5) pounds
• Lifting waist to shoulder five (5) pounds
• Lifting shoulder to overhead five (5) pounds
• Carrying a weight of five (5) pounds for a distance of 5 feet
• Pushing/pulling a weight of five (5) pounds for a distance of 5 feet

Social environment

• High volume of work
• Handling multiple or complicated tasks
• Accuracy
• Decision making, concentration/vigilance
• Teamwork
• Condition frequently includes interruptions, time pressures, frequently changing or unscheduled tasks, working in close physical proximity with others
• Conditions may rarely include emergencies, isolation, public contact, overtime/rotating shifts

Knowledge, Skills, and Abilities

Knowledge of

• Project management and requirements gathering.
• Broad array of technologies and applications, including Microsoft 365 and Office Suite.

Skill in

• Building and developing high-performing teams.
• Applying analytical and strategic problem-solving techniques.
• Comprehending and identifying complex issues and developing working solutions.
• Project managing and prioritizing tasks to accomplish key objectives.

• Communicating complex technical information effectively in oral and written format to all levels of employees, including executive management.
• Managing time efficiently and adjusting to multiple changing priorities.

Ability to

• Manage teams and project workflow through guidance, delegation, and workflow management.
• Plan, organize, monitor, control, and implement complex information systems projects.
• Manage stressful situations with diplomacy and apply conflict resolution skills.
• Supervise or lead others.
• Establish successful working relationships with individuals from different disciplines with varying degrees of technical expertise.
• Engage leadership and other stakeholders.

Supervision

SELECTION PROCEDURE:

The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on the evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources.

All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on relevant experience, internal equity, and budgetary allowances.

Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

Selection Procedure

• Only the most qualified candidates will be considered

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!