Dental Clinic Assistant Manager

General Statement of Responsibilities (broad definition):
This position has the responsibility for leading operations and overseeing the day-to-day activities of
the dental clinic and promoting a safe, equitable, and respectful environment in which concerns can be
addressed effectively in coordination with the Dental Director and Clinical Lead.

Supervisory and Leadership Responsibilities (60%)

• Is responsible for the day-to-day operations of the Dental Clinic in coordination with the Dental Director and Front Desk Admin Supervisor.
• Assists with preparation, analysis, and management of provider schedules to maximize clinic
  efficiency.
• Works with members of the leadership team to assemble data, prepare administrative reports,
  and supervise the business correspondence of the dental clinic.
• Advises and assists staff in implementing programs, including policies, procedures, and appropriateness of expenditures.
• Engages in project coordination for dental improvement initiatives in coordination with the Dental Leadership Team.
• Serves as central contact for the Dental Clinic Leadership to forward new business office procedures for implementation.
• Serves as central contact for front office staff, other Boynton Health staff, and dental clinic patients for clinic policy, procedures, and questions.
• Communicates with Administration, Building Services, Patient Accounting, Finance, Quality Assurance, IT, Medical Records, and other Boynton Health departments.
• Coordinates dental clinic events or those events that are in collaboration with other areas of the University.
• Attends weekly Dental Leadership meetings
• Participates in the Dental Leadership team to discuss clinic-wide issues.
• Participates in creating the agenda for the monthly dental clinic all staff meetings.
• Presents agenda topic conversations at the monthly dental clinic all staff meetings.
• Represents the dental clinic in interdepartmental leadership meetings.
• Participates in committees as directed.
• Assist with organizational compliance, auditing, and accreditation processes.
• Analyzes and reports providers' compliance with procedures that affect the functionality of record keeping and clinic procedures.
• Provides support to members of the Dental Leadership team regarding highly sensitive clinical and personnel issues.
• Upholds Boynton Health and University policies to ensure all staff are in compliance; communicates changes in policy or procedures.
• Partners with the Dental Director to assign, schedule, and direct work of staff throughout the clinic.
• Partners with the Front Desk Admin Supervisor to screen, interview, and hire front office staff applicants.
• Participates in the training and onboarding of new staff.
• Works with the Dental Leadership Team to utilize the staff efficiently to develop their abilities and skills.
• Conducts performance appraisals for supervisees and provides additional input and feedback.
• Responds to patient complaints and customer problems (both internal and external) promptly, courteously, and in accordance with established policies and procedures and follows up to ensure problem resolution.
• Promote a safe, equitable, and respectful environment in which concerns can be addressed effectively.

Budgetary and Financial Responsibilities (20%)

• Responsible for timely billing and accounts receivable in coordination with the Finance department.
• Establishes purchase orders and manages dental clinic purchasing processes in strict adherence to policies established by Boynton Health and the University of Minnesota
• Purchases needed equipment, materials, and supplies.
• Oversees ordering of office supplies, instruments, and clinic equipment as needed from internal and external vendors.
• Maintains overall management of equipment to ensure proper working order, preventive maintenance, and repairs.
• Assists in preparing the annual dental clinic budget with the Dental Leadership team.
• Monitors submission of charges to third-party guarantors for payment.
• Assists patients with insurance or billing problems.
• Notifies patients regarding eligibility issues; e.g. No current Student Service Fees, discuss out of pocket expense options for patients.
• Notifies Patient Accounting regarding charge corrections or errors, billing holds, and adjustments.

Administrative Tasks (15%)

• Serves as Electronic Dental Record (EDR) super user and supports the IT functions related to optimal operations of the dental clinic.
• Provides technological and administrative support for both the clinic staff and the Dental Leadership team.
• Edits, types, and proofreads clinic correspondence, documents, etc. (Knowledge of medical and dental terminology may be utilized.)
• Responds to emails sent through Boynton Health's general website that request dental clinic information and provides proper follow up.

Miscellaneous Tasks (5%)

• Relieves front office staff when necessary: e.g., making appointments, arriving patients, answering phones, receiving payments, and accessing and/or sending patient messages through Electronic Dental Record (EDR)

Required Qualifications:

• BA/BS in healthcare administration or a related field and 2 years of administrative experience, or a combination of related education and work experience to equal at least 6 years.
• Knowledge of and experience with business office and administrative duties related to a dental clinic.
• Experience as a supervisor or manager in a dental clinic setting.
• Knowledge and experience in regulatory compliance, and in other areas such as infection prevention, radiology safety, OSHA standards, and accreditation in a dental clinical practice.
• Must have the ability to use independent judgment to perform a wide variety of tasks in a professional manner.
• Effective leadership, verbal, and written communication skills and the ability to adapt communication styles based on the audience.
• Effective at managing time, prioritizing responsibilities, and problem-solving in a demanding environment.
• Able to create effective systems and streamline work
• Functions well in a fast-paced environment while maintaining attention to detail
• Collaborative approach to working with other departments at Boynton Health and across the University of Minnesota.
• Excellent customer service and interpersonal skills in interactions with both patients and staff.
• Demonstrated commitment to promoting a culture that respects and advances diversity and inclusion.
• Proficient in Google Suite applications, Zoom, and other software systems.
• Proficient in use of Electronic Medical Record and Electronic Dental Record systems.

Preferred Qualifications:

• Master's degree in Business or Healthcare Administration or related field.
• Previous experience with Dentrix Electronic Medical Record system.
• Graduation from an accredited program in dental hygiene or dental assisting, Minnesota licensure, and a combination of related education and work experience to equal at least 6 years.
• Experience working with individuals from diverse racial, ethnic, and socioeconomic backgrounds.
• Experience in a related medical or dental clerical position or an equivalent receptionist position.
• Able to perform well under pressure and can handle multiple tasks at one time.

About Boynton Health, Dental Clinic

Boynton.umn.edu

Boynton Health serves the University of Minnesota Twin Cities, providing comprehensive health care with a public health approach to campus well-being.

Our goal is to provide the highest quality of care for you in a culture that supports equity, inclusion and respect. Our mission is to improve the health and wellbeing of University of Minnesota students and the campus community. Our vision is to be the healthiest campus in the nation.

Pay Range: $85,000 - $90,000/year depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.