Total Rewards/Benefits Coordinator

The Total Rewards Administrator will support the day-to-day operations of our benefits, compensation, and performance programs. This role ensures accurate and timely response to employee outreach, data accuracy, and compliance with relevant regulations. The Administrator plays a critical role in maintaining systems and processing transactions to help the Total Rewards Team support the organization.

All benefits-eligible employees are provided the following benefits:

• Employee Discount (all employees eligible)
• Paid-Time-Off (varies by State, please ask your Recruiter for more info)
• Health, vision, and dental insurance
• 98Point6 (remote primary care)
• 401k with 4% matching (100% vested immediately)
• Employee Assistance Program
• Paid Parental Leave
• Life Insurance
• Short & Long Term Disability
• Flexible Spending Account
• Wellness Program

Responsibilities:

• Monitor the Benefits email inbox, respond appropriately, or delegate tasks to team members as needed.
• Support the administration of leave requests and accommodations, particularly those under the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), and applicable state and local leave laws.
• Review initial notices of the need for leave while collaborating with the Employee Relations Manager, supervisors, and HRBPs to determine appropriate next steps.
• Communicate with employees regarding their need for leave, ensuring they understand their rights, responsibilities, and any documentation or notice required to qualify.
• Maintain reasonable communication with employees on leave to support a smooth and timely return to work, in collaboration with our third-party leave administrator.
• Maintain complete and accurate records of leave and accommodation requests in accordance with compliant documentation practices.
• Assist with advising managers and employees on the interaction of leave laws with paid time off, workers' compensation, and disability benefits.
• Audit weekly reports of leave records for accuracy.
• Preserve the confidentiality of employee medical documentation and files.
• Maintain up-to-date knowledge of all applicable leave and accommodation laws, including FMLA, ADA, and state and local regulations.
• Reconcile timesheets with leave management reports prior to biweekly payroll.
• Support key Total Rewards processes, including job description updates, FLSA tracking, annual performance evaluations, goal setting, and the Merit/AIP cycle.
• Audit compensation and benefits data in Wurk; identify and correct Payfactors data errors and fallouts.
• Reconcile benefits invoices monthly or as needed, and maintain a billing summary log.
• Process and file Medical Support Orders.
• Manually update COBRA subsidies as necessary.
• Approve requests for 401(k) eligibility.
• Assist with completing benefits forms, such as Disability, EOI, etc.
• Support the annual open enrollment process.
• Document SOPs and maintain up-to-date process documentation.
• Serve as a backup mail distributor and sorter at our King of Prussia office.
• Perform additional duties as assigned.

Experience:

• Minimum 2 years of experience in a benefits-related role, preferably in an organization of similar size
• General knowledge of HR processes and workflows
• Bachelor's degree in Human Resources, Business, Finance, Information Systems, or a related field preferred
• Coursework or concentration in Compensation, Benefits Administration, or HR Information Systems is a plus
• Certifications such as Certified Benefits Professional (CBP), Certified Compensation Professional (CCP), or PHR/SHRM-CP are a plus
• Excellent communication skills - verbal, written, and listening
• Strong attention to detail and data accuracy
• Ability to manage multiple priorities and meet deadlines
• Analytical mindset with strong problem-solving skills
• Understanding of basic benefits plans, including medical, dental, vision, STD, life insurance, and 401(k)
• Familiarity with leave of absence policies and related processes
• Proficiency in Microsoft Excel (e.g., formulas, pivot tables) - required
• Experience with HRIS or ATS platforms (e.g., Wurk, Lever) - preferred
• Familiarity with Power BI and/or Smartsheet - preferred
• Exposure to automation tools such as Power Automate or Zapier - preferred
• Proficiency in Microsoft Office Suite (Teams, Outlook, Word) - required

Schedule / Work Hours:

• Standard business hours, Monday-Friday, 9 am-5 pm. Additional hours may be approved as required by the business.

$25 - $28 an hour

#LI-TERRASCEND

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Este empleador participa en E-Verify y proporcionara al gobierno federal la informacion de su Formulario I-9 para confirmar que usted esta autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted esta autorizado para trabajar, este empleador esta requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administracion del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier accion en su contra, incluyendo la terminacion de su empleo. Los empleadores solo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para mas informacion sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.