Administrative Assistant II - Westwood, Retina Ophthalmology

The Department of Ophthalmology's Retina Division is seeking a reliable and detail-oriented Administrative Assistant to support daily clinic operations and deliver excellent patient service. Responsibilities include, but are not limited to:

• Answer telephones and evaluate calls for appropriate routing, take accurate messages
• Perform patient check-in/out
• Collect co-pays and process patient payments
• Prepare external and interdepartmental billing documents
• Schedule patient appointments
• Request and verify authorizations are in place prior to services being rendered
• Track status of patients' test or imaging

Required:

• One year of experience working in medical office/teaching hospital scheduling appointments and performing patient billing.
• Experience in ophthalmology.
• Familiarity with current patient billing practices including private and governmental plans.
• Excellent communication skills.
• Excellent interpersonal skills, which promote pleasant and effective communications with patients, staff and doctors.
• Flexible personality and the ability to adapt to changing needs of department.
• The ability to interact calmly and effectively with patients with difficult personalities.

Preferred:

• Bilingual in Spanish
• The ability to perform hands-on care preparing patients for angiographic studies and visual fields.