IT Trainer - UNC Health - Appalachian - Boone, NC

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

Responsible for the delivery of Information Technology training and development programs to all levels of end-users. Works collaboratively with Instructional Designers to provide specific training on computer software/basic hardware applications across the organization in classrooms, small group, and one-on-one settings. Prior healthcare/clinical experience and/or previous experience with Epic software/workflows is preferred.

This position works onsite at UNC Health - Appalachian in Boone, NC.

Responsibilities:

1. Conducts training/instruction of computer applications, methods, and processes. Serves in a liaison capacity with the user community on problem solving and improvement to new and existing operational systems.

2. Assists with analysis, testing, and selection of courseware design software and training techniques to be used. Contributes to the development of departmental standards, process implementation, and compliance.

3. Delivers all IT training programs and materials to a wide range of customers throughout the organization. Ensures training dependencies and processes across departments are understood by application owner.

4. Documents and maintains existing coursework and documents procedures for newly upgraded and / implemented systems based on user needs and training program requirements to achieve high quality service.

5. Provides onsite support.

Education Requirements:
* Associate's degree in Adult Education, Business Administration, Computer Science or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
* No licensure or certification required.
Professional Experience Requirements:
* If an Associate's degree: Two (2) years of experience in the use of or presentation of training courses for the particular software packages or programming languages.
* If a High School diploma or GED: Four (4) years of experience in the use of or presentation of training courses for the particular software packages or programming languages.
* Extensive experience using Windows and Microsoft 365.

Knowledge/Skills/and Abilities Requirements:

• Excellent presentation and communication skills.
• Ability to work well in a team environment.
• Demonstrated ability to successfully manage multiple tasks simultaneously.
• Highly responsive to internal customers.

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD Training User Support

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $24.73 - $35.56 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Boone

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.