New

Lab Informatic Specialist

TEKsystems
$50.00 - $60.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Durham
May 31, 2025
Top Skills' Details 1) 3+ years of Familiarity with the Genesis LMS system. Must understand that and the new Genesis suite. 2) Strong Excel skills, including the ability to work with formulas and macros. Not just be able to use it but actually create formulas and understand it in and out. 3) GXP (Good X Practices) experience: experience in GXP, which are the good practices required in regulated industries like pharmaceuticals. Description The Lab Informatics Specialist will be responsible for evaluating and improving the Waters NuGenesis system, which is used by the Laboratory Services business unit. The Lab Informatics Specialist will collect and analyze data to then identify and implement effective solutions. This role will develop, configure, and customize the system, while working collaboratively with various departments to understand requirements and maintain data integrity. On-Site Expectations Onsite position (Durham, NC, or Morrisville, NC). 1st Shift: Monday - Friday, 8:30am - 5:30pm. Responsibilities: Data Analysis - Perform data analysis to support requirements and initiatives. - Utilize scripts or other advanced programming to explore data and support requests. - Present data with concise recommendations for resolving simple and complex problems. - Monitor system health and user adoption post-implementations. - Understand adverse trends or unusual patterns. - Evaluate new functionality, interfaces, and modules. Development, Configuration, and Customization - Direct projects to gather requirements and develop solutions through configuration updates, interfaces, custom forms, or custom reports. - Support system upgrades and patches, including impact assessments for customizations. - Independently lead and/or manage medium to large projects and project teams. - Participate in validation activities and provide subject matter expert support during change management processes. - Configure NuGenesis SDMS, LMS, and ELN, manage installations, and integrate with lab instruments and chromatography data systems. - Define roles, set access controls, and implement security measures to ensure regulatory compliance. - Configure workflows, customize ELN templates, automate data capture, and establish retention policies. - Configure APIs and middleware for seamless integration with LMS, SAP, and other enterprise systems. End User Support - Serve as a liaison between end users, leaders, IT team, and vendor. - Author operational and administrative procedures, instructions, and knowledge base articles to ensure effective systems operations. - Support escalated help requests via ticket system in a courteous professional manner. -Trouble-shoot and resolve technical challenges and unexpected behavior without relying heavily on the vendor. - Triage and escalate problems when required. - Provide exceptional customer service and follow up on incidents and issues when needed. Additional Skills & Qualifications Qualifications: Bachelor's Degree in Computer Science or related field required, or equivalent experience. 2+ years' experience supporting Waters NuGenesis LMS version 9, including ELN Smart Builder forms, JasperReports, and SDK. 4+ years of experience in a GxP regulated setting. Experience using or supporting laboratory/scientific software systems and processes preferred. Experience with RESTful/SOAP APIs and scripting for lab instrument connectivity is highly desirable. Knowledge, Skills, and Abilities: Extensive understanding of NuGenesis LMS configuration and logs. Proficiency in Smart Builder and JasperReports Strong knowledge of SQL database management and scripting. Expertise in SQL, VBScript, PowerShell and XML, with additional knowledge of Python, C#/.NET, and JavaScript for automation, integration, and customization. Strong analytical and problem-solving skills with attention to detail and accuracy. Understanding of virtual clients such as VMware, Citrix, etc. Exceptional written and oral communication skills. Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to learn quickly and provide end user support. Familiarity with software development lifecycle and GAMP 5 guidelines. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $50.00 - $60.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Durham,NC. Application Deadline This position is anticipated to close on Jun 4, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.