New

PC Technician II - Flex

Toshiba Global Commerce Solutions
United States, North Carolina, Durham
3901 South Miami Boulevard (Show on map)
May 31, 2025
Toshiba Global Commerce Solutions is seeking a PC Technician II - Flex to join our IT Support Services team. In this role, you will deliver advanced technical support services across the TABS/TGCS environments, ensuring seamless end-user experiences through timely diagnosis, troubleshooting, and resolution of hardware, software, and connectivity issues. This position requires a high level of technical acumen and customer service in a fast-paced help desk environment. Key Responsibilities: Provide day-to-day technical support for desktop systems, workstations, printers, mobile devices, and network connectivity. Diagnose, troubleshoot, and resolve complex hardware/software failures and network issues. Deploy, replace, and track laptops/PCs while maintaining asset records. Install and configure hardware/software systems; support internal IT infrastructure projects as needed. Respond promptly and professionally to IT support tickets via phone, email, and voicemail. Log support incidents in the ticketing system and escalate appropriately when necessary. Maintain password protocols, file system security, and data integrity. Provide end-user education and training on basic to advanced applications and system usage. Collaborate with 2nd and 3rd-level support teams to ensure issue resolution and escalation management. Assist junior technicians and provide guidance when required. Perform other related duties as assigned. Required Qualifications & Experience: Associate degree or equivalent experience. Minimum of 5 years of experience in IT support, including: Troubleshooting and resolving hardware/software failures and networking issues. Laptop/PC deployment, asset tracking, and printer support. Installing and configuring applications and devices. Proven experience in a Help Desk environment and familiarity with ticketing systems. Strong understanding of Windows 11, Microsoft Office Suite, Outlook, and antivirus/malware tools. Experience with networked multifunction devices and mobile platforms (Android/iOS). Working knowledge of Microsoft 365, Windows Deployment Configuration (WDC), and Intune. Ability to communicate technical information clearly to both technical and non-technical users. Demonstrated customer service skills with a professional and courteous demeanor. Strong verbal and written communication skills. Highly organized with effective time management skills. Ability to work independently and manage multiple priorities simultaneously. Preferred Qualifications: Certifications in A+, Network+, or Microsoft-related technologies are a plus. Previous experience supporting enterprise-level environments. Work Environment & Physical Requirements: Must be able to lift and transport computer equipment. May require occasional travel between company sites. Flexibility in schedule may be needed for system rollouts or urgent support needs. FLEX \ CONTRACTOR Hourly Rate ($30hr - $35hr) Onsite Note: This position does not offer visa sponsorship. Applicants must have authorization to work in the United States without requiring sponsorship now or in the future. Toshiba Global Commerce Solutions* is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals.