Administrative Support Specialist - Journey

The Office of the Registrar is responsible for the integrity of student records for the university, the planning and execution of registration of students each semester, assignment of classroom space for classes and meetings, issuing grades, issuing transcripts, certification of degree requirements for students, mailing diplomas to graduates, and maintenance of a computerized student database.

20% - Public Contact
This position has contact with future and current students. Contact with staff members of academic departments concerning issues or problems that may require assistance. Public contact may take place on a walk in basis, phone, email, or printed mail correspondence from the above public contacts. On occasion, this position may be asked to assist in other functions, student outreach activities and desk coverage in other areas of the Office of the Registrar.

20% - Maintenance of Records
As with any position attention to detail is critical. Students depend on their information being listed correctly in the official programs and on their diplomas. Accuracy of confidential records is of the utmost importance. This position is responsible for receiving and maintaining records of transfer articulation, as well as updating Banner tables.

20% - Electronic Files
Electronic files shall be carefully stored and saved on the Pirate Drive to ensure security. All emails and electronic files shall be handled in compliance with the Office of the Registrar's Code of Responsibility for Security and Confidentiality of Data policy. Student academic records should only be pulled if necessary each semester and summer sessions when an error if found in transfer work on an old record or questions arise concerning transfer credit. Senior summaries of students are kept by degree in order by date of receipt. The information obtained from these files are the requirements needed for students to complete degree requirements. Applications for graduation received from students are coded by degree, major, minor, concentration and option and keyed into the system. The applications are then filed in alphabetical order and degree order for the current semester

15% - Submission of information
This position has daily, weekly, monthly, and semester deadlines that must be met. All the forms received, checked, and processed must be completed and submitted to the appropriate person(s) or departments in a timely manner.

10% - Correspondence
Careful attention shall be given to all correspondence via mail or email. This individual will proof all correspondence leaving this office area ensuring proper grammar, detail and office procedures are followed.

5% - Office Equipment
Office Equipment Operation including dell desk top computer, calculator, fax machine, copier and shredding machine

5% - Document Creation
Mail shall be distributed by staff members and answered in a timely manner. This included email inquiries as well as traditional mail that is received. This individual will prepare letters to students and schools/departments explaining deficiencies in meeting graduation requirements. This may be sent via email or postal service.

5% - Maintain Contact
Students, parents, faculty and staff will interact on a daily basis with this individual in person,, by phone and via email. Careful attention must be given to the manner in which contact is maintained focusing on a positive, pleasant demeanor with all of these groups. This individual shall remain professional at all times despite interactions with irate individuals and deal professionally with the problems as they arise.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

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If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.