Remote Support Engineer

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

As a Remote Support Engineer, you will provide technical support to Rockwell Automation customers, field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You will provide technical expertise with Rockwell Automation products and technologies. You will report to the Remote Support Supervisor in Mayfield Village, Ohio.

• Support our customers and field personnel with troubleshooting and resolving customer issues via the phone, chat, and email

• Help achieve customer satisfaction metrics

• Manage small projects with guidance

• Support entire core area of PanelViews and FactoryTalk ViewME

• Update and author Technical Notes and other documentation with solutions to commonly experienced problems, installation practices that create problems, how-to guides and so forth to improve customer satisfaction and acceptance

• Bachelor's Degree in relevant field

• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Two plus years of experience designing, starting up, or troubleshooting industrial automation systems

• High level of system/product expertise on Rockwell Automation products including PanelView, PanelView Plus, PanelView Component, PanelView 800, FactoryTalk View Machine Edition, and MobileView

• Self-initiative, ownership, and a desire to follow issues to resolution commercial sensitivity

• Responsiveness, customer-centric mindset, collaborative, technical engineering expertise, and business insight

• Specific expertise in applying automation technology to a process (e.g., burner management, press control...)

This position is part of a job family. Experience will be the determining factor for position level and compensation.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.