Student Services Director
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Chandler | |
 Jun 03, 2025 | |
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Student Services Director Job ID: 321390 Location: Chandler-Gilbert Comm College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $82,790.00 - $107,627.00/annually, DOE Grade 121 Work Schedule Monday - Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: * Nationwide Medical, Dental, and Vision Coverage * Paid Time Off: Vacation, Sick Leave, and Personal Time * 20 Paid Observed Holidays * Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage * Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions * Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) * Tuition Reimbursement for employees and dependents * Annual Professional Development Funding * Flexible Work Schedules Employee Health & Wellness Programs: * District-Wide Wellness Program with Workshops and Webinars * Monthly Health & Wellness Calendar and Newsletter * Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs * Employee Assistance Program (EAP) * Sight-On-Site Eye Care Services * Mobile On-Site Mammography Screenings * Pre-Retirement Planning Events * Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary The Director of Student Success is a strategic leader responsible for advancing student persistence and success by designing, implementing, and assessing initiatives that support students throughout their entire academic journey-from entry to degree completion or university transfer. This role leads data-informed strategy development, promotes cross-functional collaboration, and works to identify and remove barriers to student success at every stage of the student lifecycle. Working closely with institutional stakeholders, the position provides vision and oversight for college-wide retention and persistence efforts. Through rigorous data collection and analysis, the Director identifies key trends, highlights populations in need of targeted support, and delivers actionable insights to guide institutional decision-making. The role emphasizes continuous improvement and innovation in programming that supports academic progress, engagement, and student outcomes. Essential Functions 30% - Leads, designs, and assesses a comprehensive college-wide retention program, including semester-based engagement efforts that enhance student success and persistence. Sets the overall retention vision, including strategy, goals, objectives, and learning outcomes across the student experience, and spearheads continuous evaluation to inform program enhancements. 25% - Partners with student services, faculty, academic units, the district office, and external community organizations; Oversees cross-functional teams dedicated to outreach and communication strategies for targeted student groups. 20% - Manages staff and daily functions within the Student Success department; Represents the department on college and district-level committees. 15% - Creates and delivers ongoing professional development and training sessions for college personnel involved in retention-related efforts. 10% - Oversees budget management and tracking; Compiles and presents reports analyzing program outcomes and performance data Minimum Qualifications Master's Degree from a regionally accredited institution in education, business administration, public administration or related field and four years of related experience that includes two years of management and supervisory experience. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications 1. Master's degree 2. Experience providing oversight to multiple departments or programs within Student Affairs. 3. Experience leading cross-functional teams and building partnerships to drive college-wide initiatives that support student engagement, retention, and success. 4. Experience with supervision and providing ongoing training to staff, with a strong focus on promoting continuous learning and professional development for direct reports 5. Experience in the design, execution, and assessment of student success initiatives, including creating targeted support strategies for at-risk student groups. 6. Experience using technology tools (i.e., Tableau, Symplicity, Qualtrics, Cranium Cafe/ConexED, etc.) in project management and data analysis. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Please apply on or before June 25th, 2025 to ensure consideration within the first review. Additional reviews, if necessary, will be held. Application deadline: Please apply on or before July 25th, 2025 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321390&PostingSeq=1 jeid-8d2d78ce6dd795469258e5c20ef02295 | |