Customer Outreach Specialist (Administrative Officer 1)

Do you enjoy networking with others to build and maintain dynamic partnerships throughout your community? Are you equipped with strong communication skills and possess a passion for enhancing public outreach and education? If so, then we are looking for you! The Department of Revenue is eager to welcome a motivated Customer Outreach Specialist to perform analytical and administrative work centered around improving customer experience and customer satisfaction. Take pride in knowing the work you do makes a genuine difference for your fellow Pennsylvanians!

As a Customer Outreach Specialist, your primary focus will involve networking with internal and external stakeholders to optimize customer services within the Department of Revenue. Specific duties entail reviewing the department's presentation request forms to determine the feasibility of requests along with what resources are necessary, and what individuals should be involved. You will also assist in reviewing new legislation related to the requested presentation topics. This professional is responsible for incorporating plain language into resources to ensure internal and external communications are clear and concise, in addition to assisting in public speaking engagements provided by the department.

Utilize your innovation to analyze data obtained from various customer satisfaction surveys used throughout the department and provide recommendations to improve customer experience and internal processes based on survey results. You will also have the opportunity to collaborate with the Communications Office to develop and enhance the department's website and social media platforms based on customer inquiries, tax season trends, or customer feedback survey results.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the in-office training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in varied office management or staff work; and bachelor's degree; or
• Any equivalent combination of experience and training.

Additional Requirements:

• You must have one year of experience with public speaking.
• You must have experience using Microsoft PowerPoint.
• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.