Licensed Behavioral Health Care Coordinator - Denver Health Medical Plan (*Must Live In Or Relocate To Colorado*)

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Department

Job Summary

Under minimal supervision, the Licensed Behavioral Health Care Coordinator (BHCC) is responsible for facilitating and coordinating
the care delivered to an assigned group of members who are identified as having primary behavioral health needs (mental health
and/or substance use disorder concerns) using multidisciplinary and member/family collaboration to ensure quality and cost
effective outcomes are delivered within appropriate care coordination parameters. Coordination involves assessment of care
needs, planning, support, and evaluation of member care and related outcomes. Activities to be performed are screening and
assessment of medical, behavioral health and social determinants needs and gaps in care, collaboration with the Member to
develop a care plan with SMART goals, scheduled outreach to support member in achieving their goals and supporting the
Members self-efficacy to navigate systems. BHCC communicates closely with the Member's care team inclusive of: the Member,
designated health representatives, primary care provider, behavioral health providers and other care coordinators involved with
the Member's care. Encounters occur face to face, telephonically, and electronically with members in clinic and in other
community-based settings.

Position is an active contributor in the development of systems (e.g. workflows, clinical pathways, assessments) to improve the
care of assigned member populations. Helps ensure compliance with state, federal and third-party payer requirements.

Essential Functions:

• In Members with primary complex behavioral health needs, use DHMP Care Management protocols and critical thinking to assess, identify opportunities to improve Member healthcare outcomes, collaboratively set SMART goals with the Member, develop a care plan with interventions and support and enable the Member to achieve their goals and independently navigate needed services to improve overall health outcomes. (15%)
• Visits members with complex behavioral health needs in community based settings, including community centers, hospitals or providers' offices. (15%)
• Provides a complete continuum of quality care through close communication with members via in-person, phone or electronic interaction (15%)
• Supports members with education relevant to their disease process, medication reviews and connections to community resources such as food, housing or financial support programs. (10%)
• The BHCC will work with members with complex needs, prioritize care management and work with a multidisciplinary team to support the needs of the Members on their caseloads (10%)
• Documents in readable, understandable language according to professional, regulatory, and agency standards. (10%)
• Documents and disseminates results of care to member, caregivers, and others involved in the care or situation, as appropriate, in accordance with contractual requirements, state and federal laws, regulatory requirements, and Denver Health policy. (10%)
• Uses therapeutic approaches to identify the Member's readiness for and ability to change behavior to support achieving Member's goals.
  *Identifies and executes evidence-based interventions to support the Member in achieving their health goal (10%)
• BHCC-DSNP will be responsible for a defined caseload of Members enrolled in the DHMP Medicare Choice Dually-eligible Special Needs Program (DSNP) who are identified as having a high risk acuity level and a primary behavioral health condition.
  *The DSNP Model of Care is a well-defined model requiring a comprehensive health risk assessment (HRA),
  individualized care plan (ICP) and integrated care team (ICT) review of the ICP. This routine is completed at least annually and more frequently when the Member experiences a change in condition, as evidenced by hospitalization, movement to a residential place of care or other event.
  *BHCC obtains Member consent to participate in the program as well as to share clinical information with the
  Member's care team.
  *BHCC works in collaboration with the DSNP team and supports Members of the team including social workers, RNs
  and care coordinators with behavioral health expertise and an understanding of trauma-informed care approaches. (5%)

Education:

• Master's Degree In a mental health-related field such as psychology, counseling psychology, marriage or family therapy, or social work required

Work Experience:

• 1-3 years of direct care experience in providing care coordination, therapy, counseling, or other behavioral health setting required

Licenses:

• LCSW-Licensed Clinical Social Worker - LCSW State Licensing Board required OR
• LPC-Licensed Professional Counselor - LPC State Licensing Board required

Knowledge, Skills and Abilities:

• Bilingual in English/Spanish preferred.
• Must have excellent interpersonal skills and customer service skills.
• Excellent written and oral communication skills.
• Experience with trauma-informed care and ability to apply to individual Members and populations.
• Knowledge of crisis intervention and ability to respond to trauma in both children and adults.
• Knowledge of patient populations' cultural, religious, ethnic, and social systems in interactions and care planning.
• Familiarity with community resources available to adults and families.
• Ability to maintain firm boundaries and confidentiality among colleagues and Members
• Ability to respond to feedback and incorporate into practice.
• Comfort in providing group training and working collaboratively with others.1. Experience with windows-based computer programs and ability to use computer for data analysis and data display, required.
• Experience with Medical Management platforms used to document care coordination services, preferred.

*Must Live In Or Relocate To Colorado*

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.