Project Manager - Federal | ThousandEyes

About ThousandEyes (part of Cisco)

The name ThousandEyes was born from two big ideas: the power to see what's not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a 'Google maps of the Internet', providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world's largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco's Network Services Business Group, and is a foundational component of Cisco's growing Observability business.

What Is Unique About This Project Manager Role?

We look for people who are ready for that challenge, are not afraid to fail from time to time and learn from those failures together with us in a safe environment. Our engineers work with customers to implement ThousandEyes solution and drive customer onboarding to the platform. As a Project Manager, you will oversee technical implementation projects to ensure that use cases are deployed smoothly and on time. You will encounter a variety of projects with a lot of moving parts and demanding stakeholders. If all that sounds exciting to you, then you are probably the right person for the job!

As part of this role, you will also be responsible for maintaining services in a FedRAMP compliant environment, therefore, must be a U.S. Person (i.e. U.S. citizen). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Required Experience

• Min. 2-3 + years of Project Management experience
• Direct experience leading all phases of the IT software implementation project lifecycle
• Relevant Project Management certification: PRINCE2, CAPM, PMP etc.
• Strong technical acumen
• Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
• Experience running multiple projects simultaneously with cross-team dependencies
• Experience working with senior level customer collaborators

Responsibilities

• Lead and plan the IT project implementation from the initiation until closure
• Build strong customer and internal stakeholder relationships, create robust project plans and drive engagement successfully towards completion
• Monitor and track action items through to closure. Record and manage all decisions, risks or issues
• Coordinate ThousandEyes project resources to drive performance
• Contribute to continuous PMO process improvements by promoting and highlighting successful experiences
• Act as a key contact for the customer and escalation point for project issues
• Drive the formal acceptance of the project, contract close-out and it's acknowledgement by customer

What Are We Looking For In A Candidate?

• Able to take consultative approach ensuring scope and project boundaries are maintained
• Problem solver who seeks the best solutions for both customers and ThousandEyes team
• Confident and clear presenter
• Able to work creatively in environment where not all processes are present
• Mindset to improve existing processes when gaps/issues are uncovered
• Proactive and independent approach to assigned tasks and discovered issues