Equipment Service Support Specialist

Coperion Food Equipment, a leading provider of food processing equipment, is seeking a highly skilledEquipment Service Support Specialistto oversee technical support, supervise field service operations, and ensure optimal product quality and customer satisfaction. This multifaceted role combines hands-on technical expertise, team leadership, project coordination, and strategic planning to deliver exceptional service and maintain high standards across all departments. The ideal candidate will demonstrate a strong technical background in industrial bakery or food equipment, extensive leadership experience, and a customer-focused mindset.

Work You'll Do:

Technical Support & Customer Service:

• Provide in-house technical support for bakery and food processing equipment, including troubleshooting, diagnostics, repairs, and preventive maintenance.
• Respond to customer inquiries and service requests, providing timely and accurate solutions.
• Develop and deliver training modules, including documentation and instructional videos, for routine maintenance and troubleshooting.

Field Service Operations & Team Leadership:

• Oversee the daily operations of the field service team, ensuring the effective management of customer service calls, technician and contractor schedules, and project deadlines.
• Coordinate and supervise installation, repair, and maintenance projects, primarily on industrial horizontal mixers (up to 10,000 lbs., 250 HP, 600V) and dough handling equipment.
• Manage departmental budgets, forecasts, and expenses, ensuring cost-effective operations.
• Work independently, maintaining high standards of safety, quality, and customer service.
• Limited, but potential travel up to 5%

Project Management & Production Support:

• Collaborate with engineering teams to identify design issues and develop solutions, including factory and field modifications.
• Lead efforts to modernize vintage equipment and rebuild equipment at the production facility.
• Develop custom maintenance programs and preventative procedures for new and existing customer equipment.
• Support new equipment testing, including operational and factory acceptance tests with customer teams.
• Spearhead the development of jigs, fixtures, and procedures to improve equipment production, repair, and quality assurance.

Vendor & Supplier Coordination:

• Work directly with vendors and contractors to assess quality and resolve field issues, including electronics, drives, PLCs, and safety controls (e.g., Nord and Eurodrive gear reducers, Siemens motors, Allen Bradley PLCs).

Continuous Improvement & Documentation:

• Author and update policies, manuals, and supplemental service guides.
• Develop and implement training procedures and instructional content.
• Monitor industry trends and recommend process improvements to enhance service quality and operational efficiency.

Team:

• This role supports the field service technicians, customers, and third-party vendors to ensure the seamless installation, maintenance, and repair of bakery and food processing equipment. Collaborating closely with engineering, customer service, and suppliers, the Service Support Technician helps troubleshoot complex issues, coordinate activities, and deliver exceptional service. As part of the Coperion Food Equipment family, this position plays a vital role in maintaining equipment performance and customer satisfaction across all divisions.

Basic Qualifications:

• Proven experience in industrial equipment troubleshooting, repair, and maintenance, preferably within food, bakery, or similar processing industries.
• Strong leadership skills with experience managing technical teams, scheduling, and project coordination.
• Extensive knowledge of horizontal mixers, dough handling machinery, and related automation components (VFDs, PLCs, motors, gearboxes).
• Familiarity with electrical schematics, OEM manuals, and troubleshooting electrical and mechanical systems.
• Demonstrated ability to develop and implement maintenance programs, policies, and training content.
• Capable of collaborating effectively across departments-engineering, production, vendors-and managing external contractor relationships.
• Excellent problem-solving, analytical thinking, and innovation skills.
• Ability to work independently, prioritize multiple projects, and adapt to remote working conditions.
• Budgeting, forecasting, and procurement experience.

Preferred Qualifications:

• Technical certifications or advanced training in electrical systems, industrial automation, or mechanical maintenance.
• Experience with factory acceptance testing and field modifications.
• Knowledge of safety standards, regulatory compliance, and industry best practices.

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Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".