Survey Administrator

About Fountain House

At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships. Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going. The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide. As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery. As a result, Fountain House has created a comprehensive Community System of Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood California, Harlem NY, and Care Management, Home and Community Based Services and a large housing program ranging from 24-hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy changes, and driving solutions that empower our members.

As the Survey Administrator, you will play a pivotal role in administering and conducting outreach to Members of Fountain House ensuring that our work leads to systemic change and sustainable support for people living with serious mental illness.

********Must have New York Peer Specialist Certification*******

$24.04 per hour

Full-time inhouse (Hell's Kitchen)

Monday to Friday 9am to 5pm

1 day per month in Harlem & Bronx

As Survey Administrator, you will:

• Collaborate, as a team of 3 Peer Specialists, in outreach efforts to members of the Fountain House Midtown Clubhouse.
• Make reach-out calls to set up appointments to complete three surveys in adherence to our DOHMH Clubhouse contract

Member Engagement & Support

• Assist the members, as needed, in completing the surveys and then submitting them to DOHMH.
• Reading questions aloud either over the phone or in-person.
• Transcribing member responses into the survey monkey.
• Assisting with understanding survey content as needed.

Partnerships

• Work collaboratively with the unit social practitioner to connect with the member.

Operations & Compliance

• Work as a team to ensure timely submission of completed surveys in accordance with DOHMH guidelines
• Ensure accurate records of outreach efforts, scheduled appointments, and survey completion status
• Uphold confidentiality, sensitivity, and respect when working with all members.

Who You Are

• You are a compassionate and experienced Peer Specialist with a deep commitment to social justice and mental health equity.
• You can engage with people from a wide demographic and believe people with serious mental illness deserve holistic support and the opportunity to define their futures.
• You are highly organized with an ability to solve problems in a dynamic environment
• You value inclusion, joy, accountability, and creativity-and you're ready to be part of a program that embodies all of these.

What You Bring

• Must have New York Peer Specialist Certification
• Knowledge of HIPAA privacy and practices
• Experience in administrative support, data entry, customer service, or related field.
• Proficiency with basic office software (e.g., survey monkey, Microsoft Office, Excel and Air Table).
• Familiarity with mental health clubhouse settings
• Minimum of two (2) years of work experience providing psychosocial rehabilitation services with individuals experiencing serious mental illness
• Bilingual in Spanish preferred, but not required

Why Join Fountain House

• Empower Marginalized Communities - Elevate the voices of individuals with lived experience and drive real systemic change.
• Innovate in Mental Health Advocacy - Join a mission-driven team at the forefront of mental health reform.
• Professional Growth & Leadership - Access mentorship, training, and career development opportunities in a rapidly evolving field.

Join Us & Make an Impact!

• Be part of a movement that is transforming mental health care through research, advocacy, and community.

Fountain House, Inc. is an Equal Opportunity Employer

At this time Fountain House, Inc. is not able to sponsor visas

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. This job description is not to be construed as a contract for employment.