New

Languages and Culture Operations & Registration Assistant

Howard Community College

tuition reimbursement, 403(b)

United States, Maryland, Baltimore

Jun 06, 2025

Position Details

Position Information

About Us	Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title	Languages and Culture Operations & Registration Assistant
FLSA	Non-Exempt
FT/PT	Full Time
Hours Per Week	37.5
Work Schedule	M-F 8:30-5
Grade	10
Minimum Compensation	$44,959
General Responsibilities	Provide administrative, clerical, registration, and data support to the ELC, World Languages, and Adult Basic Skills staff and instructors. Provide accurate and consistent support to all students, faculty, and staff. Assist with all aspects of the registration process. Assist with student data entry and correction. Support organizational excellence by ensuring instructors have all necessary information and supplies. Participate in testing new system releases and communicate changes to the department. Assist with resolving Colleague-related issues and other special projects as needed.
Work Performed	Registration & Data Duties: Perform records and registration functions, including registration, transfers/drops, address/biographical updates, and grade inputs/changes. Initiate planning and preparation of scheduled registration sessions, including room set-up, ordering supplies, and updating registration materials for advisors. Work with the Registration and Business Office staff to resolve all registration, payment, and refund issues. Troubleshoot online registration issues for students. Assist with data collection and error corrections for MHEC FTE report. Participate in Colleague and Perceptive Content testing for system changes. Program Support: Manage operations of the reception area including mentoring front-desk staff and coordinating clerical workflow for the office. Maintain and update records and checklists for all courses and programs, including Start-Up and End-of-Semester documents. Manage communication with faculty including maintaining email distribution list and mailbox assignments. Prepare and distribute class rosters, track faculty submission of NA students and roster corrections and update Colleague as needed. Oversee course evaluation process, including preparing form/links, distributing, monitoring, and collecting data. Work with PROD to create final retention report. Oversee advising report process, including preparing forms, distributing, monitoring, and collecting data. Collect, scan, and maintain registration/transfer forms, advising sheets, and all paperwork related to EI students using Perceptive Content. Serve as first line of communication to students including answering questions and communicating classroom/course/program changes. Work with students to resolve unpaid balances. Assist with marketing efforts, including generating email/address lists and update campus monitor/website. Generate enrollment verification letters and certificates for students as needed. Maintain good working order of all office equipment and furnishings and monitor office supplies. Maintain office files to include all types of administrative forms. Serve as a back-up proctor for ACTFL testing. Provide other clerical and administrative support when needed for Languages and Culture.
Minimum Education Required	Associate's degree
Minimum Number of Years Experience Required	3
Other Knowledge Required	AA required; BA or BS preferred. Minimum three years of office experience. Customer service experience in a fast-paced office environment with an ability to respond quickly, efficiently, and independently to a variety of situations. Ability to identify, research, and resolve issues effectively. Attention to detail and strong organization skills Ability to prioritize and manage time to meet deadlines High proficiency with Windows operating system and Microsoft Office (Outlook, Excel, Word, and PowerPoint) Excellent communication skills, both oral and written. Experience working with foreign-born population. Bilingual is strongly preferred. Experience with data management system to run and analyze reports. Experience in maintaining strict confidentiality and ensuring data integrity. Experience with office equipment, such as desktop computer, scanner, printer, and copier. Experience in management preferred. OTHER REQUIREMENTS Regular attendance is a requirement of this job. Regular evening and some weekend attendance is required. Performs all duties while considering the impact of any action on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.
Working Conditions	Moving and storing office supplies may include some light lifting.
Supervisory Postion?	No
Division	Workforce, Career, and Community Education - NEW
Department	Workforce, Career, and Community Education DEPT - NEW

Posting Detail Information

Posting Number	B498P
Number of Vacancies	1
Best Consideration Date	06/20/2025
Job Open Date	06/06/2025
Job Close Date
Open Until Filled	No
Job Category	Staff
Benefits Summary	Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.
Applicant Instructions	*Pre-employment criminal background investigation is a condition of employment. HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings	https://howardcc.peopleadmin.com/postings/4889
EEO Statement	Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.