New

Help Desk Technician

TEKsystems
$18.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Jun 07, 2025
Job Opportunity: IT Support Specialist - Identity & Account Management We're working with a client who is looking for a proactive and tech-savvy IT Support Specialist to join their team. This role is perfect for someone who enjoys solving problems, supporting users, and working with a variety of technologies in a fast-paced environment. In this position, you'll provide Identity and Account Management (IAM) services for internal staff and public users of online applications. You'll also deliver Tier 1 and Tier 2 technical support, manage user devices, and help ensure a seamless IT experience across the organization. What You'll Do * Support user accounts: Verify identities, reset passwords, unlock accounts, and guide users on self-service tools. * Deliver top-tier IT support: Troubleshoot hardware, software, and network issues for internal staff. * Manage devices: Deploy, configure, and maintain laptops and desktops. * Fulfill service requests: Handle software installations and support requests efficiently. * Utilize IAM and security tools: Manage public user accounts and ensure secure access. * Document and escalate: Record support interactions and escalate complex issues when needed. * Collaborate with the team: Work closely with supervisors and peers to maintain high service quality. Tech Stack You'll Work With * Operating Systems: Windows 10/11 * Productivity Tools: Microsoft Office 365, Adobe products * Security & Access: Active Directory, VPN, multi-factor authentication * Device Management: Encryption tools, print software, and more What We're Looking For Required Skills: * Experience providing IT support in a professional environment * Proficiency with Microsoft Office Suite * Familiarity with identity and account management tools Nice to Have: * Experience with web-based telephony systems * Knowledge of verifying confidential credentials * Familiarity with conference room technology Soft Skills That Shine * Excellent communication and customer service skills * Strong attention to detail and problem-solving mindset * Ability to work independently and as part of a team Work Environment * Hybrid role with on-site presence required at least one day per week in downtown Madison Experience Level * Intermediate - ideal for someone with a solid foundation in IT support and a desire to grow. Pay and Benefits The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Madison,WI. Application Deadline This position is anticipated to close on Jun 13, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.