Manufacturer Project Coordinator

Superior Services, a Smart Care Company, has an immediate open for a Manufacturing Project Coordinator.

OEM Support

• Manage projects
  • Specific projects identified by OEM
    • Equipment updates
    • Large number of installs
    • Customer specific upgrades
  • Internal Superior Service projects benefiting OEM relationship
    • Process improvement
    • Communication
    • Technology improvement
• Admin oversite of maintenance:
  • Vehicle stocking,
    • Work with market to assign techs to program/project
    • Work with planning to ensure agreed stocking levels on vehicle.
  • Portal Management
    • Update notes and forms
    • Have OEM's added to the portal
    • Update labor rates
  • OEM set-up (System)
    • Have OEM set in SAP
    • Ensure forms and manuals are logged in appropriate locations for tech access
    • OEM tech bulletins
• Report creation/maintenance/update
  • OEM First time fix
  • Return to service time
  • Parts usage
  • Profitability of OEM and or project
  • Financial
• Process improvement,
  • Address challenges as they arise
    • Internal process
    • Communication
    • Program/project process
• Relationship builder-OEM's
  • Understand and collaborate with OEM team members
  • Work to improve processes between businesses

• Program tracking,
  • Tech assignments
  • Billing process/status
  • Form submission
  • Status of individual service events
• Collaboration with:
  • OEM Warranty Team
  • Coordination with the OEM Warranty Billing Team
• Assistance with OEM Checklists
• Create and track OEM Warranty calls to completion
  • Handle emails sent to the OEM Partners mailbox by OEMs requesting warranty service
  • Communicate necessary information to call center and field
  • Track call to completion and provide updates to OEM as needed
• Other tasks duly assigned to ensure the success of the partnership between SCES and the OEM.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.