Desktop Support

TEKsystems
$24.00 - $29.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Jeffersonville
Jun 10, 2025
Description Technical Support: All around support on all devices. a. Provide hands-on technical assistance to end-users for hardware & software. b. Diagnose and troubleshoot problems related to desktops, laptops, peripherals, and mobile devices. c. Install, configure, and maintain operating system. Hardware Maintenance: o Set up and deploy new computers, laptops, and other hardware devices. o Perform hardware repairs and upgrades. o Collaborate with procurement to order replacement parts and equipment as needed. Software Support: o Assist users in installing, configuring, and updating software applications. o Troubleshoot software errors, compatibility issues, and system crashes. o Provide guidance on software usage and best practices Problem Resolution and Escalation: o Log all technical issues and resolutions accurately in the ticketing system. o Escalate complex issues to senior IT staff or specialized teams as needed. o Follow up with users to verify successful resolution and gather feedback. Hardware Inventory and Asset Management: o Maintain accurate records of hardware and software inventory. o Track the allocation, movement, and disposal of IT assets. Working Conditions: 100% on site. Skills Support, Troubleshooting, Windows 10, windows 11, Hardware, Technical support, Imaging, Deployment, automation, Customer service, Office 365 Top Skills Details Support,Troubleshooting,Windows 10,windows 11,Hardware,Technical support,Imaging,Deployment Additional Skills & Qualifications o High school diploma or equivalent; technical certifications or a degree in IT-related fields are a plus. o Proven experience in providing deskside support, technical assistance, and troubleshooting. o Proficiency in operating systems (Windows, and productivity software like Microsoft Office 365). o Strong problem-solving skills and the ability to communicate technical information to non-technical users. o Customer-oriented attitude with excellent interpersonal and communication skills. o Time management skills to prioritize and manage multiple tasks effectively. o Knowledge of IT security best practices and data protection. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $24.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Jeffersonville,OH. Application Deadline This position is anticipated to close on Jun 13, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.