Business Analyst - Facilities Operations Strategy & Risk Support

This is a remote role that may only be hired in the following locations: AL, AR, CT, DE, IA, ID, IN, KS, KY, LA, ME, MS, NC, NE, NM, NV, OH, OK, OR, PA, RI, SC, SD, UT, VA, WV. This is a hybrid role in the first quarter, then the role will shift to remote.

We are seeking a strategic and detail-oriented Business Analyst - Facilities Operations Strategy & Risk Support to join our team. This hybrid role is designed to strengthen operational execution across facilities by supporting compliance, insurance, facilities management, asset documentation, and performance management.

Compliance, Insurance & Risk Coordination

• Assist with control testing procedures (CTPs), documentation audits, and compliance tracking.
• Support vendor insurance reviews, claim status updates, and risk mitigation efforts.
• Help coordinate internal documentation of compliance protocols and risk reporting structures.
• Assist with Insurance/Natural Disaster response, Vendor engagement, and Asset management.

Business Analytics & KPI Management

• Assist with development and interpretation of dashboards and reporting tools to support FM monthly reporting.
• Support the development, maintenance, and evolution of KPI scorecards.
• Partner with Facilities Managers to enhance financial visibility and operational consistency.
• Provide data-driven insights and recommendations to support decision-making and strategic planning for facility projects.
• Collect, organize, analyze, and report on data related to facilities management.
• Analyze data and metrics to determine methods to systems, and processes to enhance the functionality, efficiency, and sustainability of assets.
• Reporting - Develops methods of tracking progress and performance. Analyzes results to determine potential issues, risks, and enhancements. Conveys recommendations to appropriate parties through reports or other documentation.

Workflow & Documentation Management

• Map and document workflows across Facilities operations, vendor interaction, and maintenance tasks.
• Help identify gaps in process and recommend updates to streamline operations and ensure audit readiness.
• Assist with development and updating SOPs, visual process flows, and internal training tools to ensure processes are followed.

Asset & Operational Support

• Assist in asset documentation, lifecycle tracking, and follow-up on project-based needs.
• Strategy - Develops strategy and roadmaps to ensure Capital planning aligns with operational, maintenance, and industry standards that are evolving. Implements a project delivery program that is consistent across portfolio within Branch Facilities.
• Resolves complex and escalated issues as they arise. Recommends and implements modifications to improve project results.

Cross-Team Collaboration

• Serve as a resource to Facility Managers, helping them interpret data, close documentation gaps, and manage compliance needs.
• Collaborate with vendor engagement teams and operations coordinators to ensure consistency in reporting and execution.
• Assist in audit preparation, vendor COI coordination, and internal tracking improvements to support long-term compliance.

Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting

Preferred:

• 5+ years in facilities operations, business analytics, or compliance/risk support
• Strong experience with data visualization, dashboards, or KPI development
• Familiarity with vendor compliance, insurance documentation, and facility risk protocols
• Ability to document complex workflows and communicate them across multiple audiences
• Proficiency in systems like ServiceChannel, MCIM, or other facility management tools a plus
• Strong collaborator who can drive clarity across multiple departments without formal authority
• Conveys clear expectations of project goals.
• Directs work activities and keeps team on track with project schedule.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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