Full Time Wine Educator - Rombauer

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The Wine Educator is a primary Customer Services representative at Rombauer Vineyards ensuring a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit. Promotes the sale of wine and non-wine products sold in the Tasting Room, greets all visitors and pours wines for tasting and describes wines, winemaking techniques, winery history, and provides general tourist information. This role will primary perform tasting and tours in addition to ocassionally supporting back of house operations including warehouse/inventory management, restocking supplies and maintaining general cleanliness of all tasting room spaces.

Perform Tasting and Tours (85%)

• Perform educational tastings, glass/bottle service and conducts tours.
• Prepares the tasting room for daily opening and closing.
• Describes wines, winemaking techniques, and winery history, answers visitor's questions about, winegrowing, and wine vintages, availability of products and brand award and accolades. Proficient use of point-of-sale system (Commerce 7) and reservation system (Tock).
• Conduct experiences at a high level both indoors, outdoors, in varying elements and throughout the day.

Support Back of House Operations (15%)

• Warehouse/Inventory- Maintains orderly warehouse space including breakroom. Keeps wine and merchandise stocked in tasting room. Creates wine and merchandise displays in the tasting room. Accurately samples out wine for pours, donations, and breakage.
• Supplies- Assists in supply monitoring and inventory.
• Patio Space- Ensures patio and parking lot are free of all trash. Blow off patio and wash as needed. Wash cushions and umbrellas as instructed by manager. Clean metal and wooden tables with appropriate cleaning supplies. Assist in displays including flowers, and seasonal displays.
• Maintain cleanliness of all tasting room spaces: indoors, outside, breakrooms, bathrooms and back of house. Support back of house cleaning with glass washing/polishing, trash/recycle emptying.

What You Will Need:

• High school diploma or State-issued equivalency certificate plus 2 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, marketing, or teaching and educating others experience.
• Required to be 21 years of age or older.
• Required to lift and move product weighing up to 50 pounds.
• Required to work weekends and a flexible schedule as needed.
• Knowledge of basic computer operation.
• Required to engage in frequent walking and standing.
• Required to multi-task with focus on detail and switch gears quickly.
• Experienced in reading and comprehending simple instructions, correspondence, and memos.
• Experienced in writing simple correspondence and procedures.
• Experienced in conflict resolution
• Skilled in adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Experience in a team oriented environment.
• Experience executing tasks or job functions that require good organizational skills and engaging in functions using own initiative.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

What Will Set You Apart:

• Bachelor's Degree plus 1 year of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, direct to consumer marketing, or wine education experience; OR High school diploma or State-issued equivalency certificate plus 5 years of tasting room, customer service, retail sales or hospitality.
• Knowledge of wine and wine production.

Compensation:

• Hiring range posted: $23.75hr - $31.83/hr
• Plus tips and incentives!
• Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

Gallo does not sponsor for employment based visas for this position now or in the future.
To view a full job description, please click here.

Requisition ID -106117

Anticipated Close Date - June 17, 2025

This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance.

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