Lead Business Systems Analyst

Experienced with fraud prevention and investigation? Data-driven, perceptive, and analytical? Want to make a measurable positive change by protecting potential victims of fraud? If so, you could find a home on the Fraud Protection Team at Spectrum.

At Spectrum, we keep customers connected across our 41-state footprint. Our Fraud Protection Team conducts in-depth investigations to find and eliminate different types of fraud. By keeping customer information safe, our Fraud Protection Team helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

A Lead Business Systems Analyst on the Fraud Protection Team, plays a critical role in analyzing, designing, and implementing systems to prevent, detect and manage fraud within the organization. Using your knowledge of fraud detection platforms (e.g., ThreatMetrix), common attack vectors (i.e. phishing, SIM swap) and authentication protocols, you will design and develop new systems or new ways to use existing systems to accomplish business objectives.

WHAT OUR LEAD BUSINESS SYSTEMS ANALYSTS ENJOY MOST

• Provide deep subject matter expertise in fraud detection and digital identity/authentication
• Monitor, investigate, and analyze authentication-related fraud (e.g., credential stuffing, account takeovers, device spoofing, MFA bypass)
• Develop rules, alerts or models to detect high-risk login or authentication behavior
• Analyze fraud trends across channels (web, mobile app, IVR, customer service, etc.) and recommend authentication enhancement to balance fraud prevention and user experience
• Lead investigation of sophisticated fraud patterns and develop advanced fraud detection logic, risk rules and anomaly models
• Collaborate with cybersecurity, product and technology team to strengthen authentication flows
• Communicate technical findings to non-technical stakeholders

In this role you'll be working on assignments that are broad in nature and often require originality and ingenuity. If you're a creative problem-solver who can lead cross-functional teams to address identified fraud issues, this is the role for you.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: 7+ years of experience with business systems
• Education: Bachelor's degree in IT or related field or equivalent work experience
• Skills: Expert knowledge in business systems
• Technical Skills: Demonstrated expertise in SQL, Python and MicroStrategy or related software solutions.
• Abilities: Plan, prioritize, and organize effectively; quickly identify business problems and provide solutions; analyze and interpret data; communicate effectively orally and in writing.
• Working conditions: Office environment

This position is not eligible for immigration sponsorship.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

Apply now, connect a friend to this opportunity or sign up for job alerts!