Global Mobility Consultant

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have...

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefits package, including a 401K match
• Hybrid work environment

An excellent career opportunity is currently available for a Global Mobility Consultant local to our Pittsburgh, PA, Danbury, CT or Houston, TX offices.

This exciting opportunity is in a high growth environment where you will utilize your consultant experience to deliver high touch policy consultation and ongoing services to transferring employees and their families to facilitate a seamless mobility experience.

The Global Mobility Consultant is responsible for coordinating shipments, destination services, and all other client approved benefits while acting as a key point of contact throughout the relocation process. In addition, there is a strong focus on collaboration with internal teams, external partners, and clients to administer complex global mobility programs and processes.

Position Responsibilities:

• Provides high-touch policy consultation services to global transferees. Reviews assignment letter, benefit details, and other complex pieces of the mobility program such as compensation details with the transferee according to customized mobility program offerings
• Collaborates with internal teams, external partners, and clients to facilitate end-to-end service delivery including all client approved benefits
• Oversees assignment from start to finish. Establishes active, ongoing touch points throughout the life of the assignment to stay connected with the assignee and capture changes that might impact their benefits or mobility status. Communicates status change to internal teams
• Audits various elements of the mobility program to ensure benefits are delivered according to client expectations
• Liaises with client and partners. Attends internal and external meetings as needed
• Acts as a mentor and subject matter expert to the team. Provides coverage and absorbs transition files as needed.

Required Qualifications:

• High School Diploma required, Associate's or Bachelor's Degree preferred

• 3+ years of mobility consultant experience
• 3+ years of customer service experience
• Knowledge of international assignment management and global business preferred
• Strong problem solving skills
• Excellent written and verbal communication skills

Additional Qualifications:

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at hr@aires.com.