Human Resources Administrator- Employee Relations

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 900 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

The primary role of the Human Resources Administrator is to partner directly with managers and employees across our 17 locations to support core Human Resources functions, with a strong emphasis on employee relations and leave management (including FMLA, Short/Long-Term Disability, and state-specific leave programs).

We are seeking a knowledgeable, detail-oriented professional with a consistent "employee as the customer" mindset to join our team. In this role, the Employee Relations Administrator will help resolve employee relations matters, ensure compliant and compassionate leave processes, and contribute to a workplace culture that is respectful, supportive, and aligned with our mission.

This position plays a critical role in fostering a constructive and inclusive environment-one that supports our employees and enhances the positive impact we have on the customers and communities we serve.

Essential Functions:

The Employee Relations Administrator is responsible for managing key aspects of daily Human Resources operations with a specialized focus on leave administration, accommodations, and employee relations. This role plays a critical part in supporting compliance efforts, advising staff, and ensuring alignment with Concordance Healthcare Solutions' goals and values. The Administrator must possess a strong understanding of employment law and regulatory requirements and be able to research and interpret policies when navigating complex or unique situations.

This position is expected to provide exceptional customer service, maintain confidentiality, exercise sound judgment, and foster effective communication across departments. The Administrator will serve as a point of contact for both employees and managers, providing guidance, processing requests, and helping ensure a respectful and inclusive work environment.

• Oversee the coordination and execution of day-to-day HR functions with a focus on employee relations and leave administration. Ensure all activities align with company objectives and regulatory standards.
• Lead the administration of FMLA, ADA, Short/Long-Term Disability, and other leave types.
• Coordinate and track documentation including Rights & Responsibilities Notices, Certifications, and Designation Notices.
• Manage the interactive process for ADA accommodations, working with employees and managers to ensure timely and legally compliant outcomes.
• Collaborate with vendors, payroll, and benefits teams to ensure accurate and efficient leave processing.
• Support HR Manager in addressing employee relations matters including investigations, documentation, and resolution.
• Conduct fair and thorough investigations into workplace concerns, documenting findings and recommending appropriate action under company policy.
• Coach managers and employees on conflict resolution, performance improvement, and conduct expectations.
• Stay current on employment law changes and HR best practices; proactively identify areas of improvement or potential risk.
• Develop and improve SOPs for compliance-related areas such as leave, accommodations, and investigations.
• Assist with audits, reporting, and compliance tracking including OSHA logs, turnover metrics, and internal controls.
• Serve as a resource for HR programs including performance management, engagement, talent development, and promotions.
• Conduct exit interviews and analyze trends to support retention strategies and reduce regrettable turnover.
• Provide clear communication and education to employees on policies, programs, and resources.
• Serve as backup for Workers' Compensation and Unemployment claims processing.
• Partner with HR Manager on safety and legal compliance issues as needed.
• Contribute to broader HR initiatives, projects, and strategic planning efforts.
• Other duties as assigned.

What You will Need to be Successful:

• Bachelor's degree or equivalent and at least 5 years of Human Resources experience required, preferably in Employee Relations and Leave Administration or equivalent combination of education and experience.
• Solid foundational knowledge of benefits/leave of absence/general HR processes, regulations, and laws; strong knowledge of HIPAA, COBRA, FMLA & ADA. General understanding on ERISA, DOL and IRS regulations.
• Proven ability to maintain high level of confidentiality and handling of sensitive information.
• Self-motivated and ability to work well within a fast-paced, high volume HR team environment.
• Understanding of need and ability to act with urgency and provide accurate information to customers.
• Ability to establish strong relationships within all levels of an organization.
• Previous experience with HRIS and/or Payroll systems.
• Ideal candidate will have demonstrated decision making and problem-solving skills.
• Broad working knowledge of the various areas of Human Resources.
• Excellent customer service, time management, and organizational skills.
• Strong computer skills, including Microsoft Office applications, and ability to learn new systems quickly and efficiently.
• Solid analytical abilities, and effective oral and written communication skills.
• Self-starter with a positive attitude and able to successfully execute initiatives with some guidance and accomplish stated goals.
• Must be able to work effectively as part of a team as well as independently.
• Ability to build relationships at various levels and influence decisions.
• Successfully pass a pre-employment (post offer) background check and drug screening.

Work Location: This role is located in Tiffin, OH. With the possibility of a work from home hybrid model (in office part of the week and remote part of the week).

Concordance Healthcare Solutions, LLC is committed to being the most respected, innovative, national, multi-market healthcare solutions company earning the highest level of trust by operating with integrity, unwavering commitment and exceptional service through our culture of excellence. Through our dedicated staff of over 900 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.

Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact vbrokate@concordancehs.com.

Position will remain open until filled. Interested applicants should apply on-line at http://www.concordancehealthcare.com/careers. Internal employees should apply on-line through UKG Pro by selecting Menu > Myself > My Company > View Opportunities