Associate Business Analyst

Are you seeking fulfilling work where you can make a real difference in our contact centers? Do you have the curiosity to continuously learn new areas, to understand existing business processes and drive continuous improvements? If you're a natural problem-solver who thrives in cross-functional team environment, you could find your perfect fit on the Call Center Desktop Applications team at Spectrum. Help us create the intuitive agent tools that empower our agents to deliver exceptional customer experience during every interaction.

At Spectrum, we keep our customers connected across a 41-state footprint. Our Call Center Desktop Apps team support team helps maintain the company's information technology (IT) infrastructure in support of our customers and call center employees. By keeping our hardware and software updated and running smoothly 24/7, our Desktop & IT support team helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As an Associate Business Analyst you'll analyze business operations and recommend solutions to align individual business functions with organizational goals. You'll use your understanding of an organization's structure, policies, and operations to improve general business processes and planning.

WHAT OUR ASSOCIATE BUSINESS ANALYSTS ENJOY MOST

• Compiling, analyzing, interpreting, and presenting data related to current and future operation
• Creating reports, charts, graphs, and presentations to aid in proposing new strategies for successful business changes
• Developing project estimates by identifying phases and elements, personnel requirements, and costs
• Analyzing external market dynamics and other data sources to assess trends and develop actionable insights and recommendations to management
• Recommending use of new technology or existing technology alternatives to solve problems or make improvements

In this role you'll work individually and within a team in a dynamic office environment. You'll excel if you can collaborate cross-functionally, adapt to change, and handle multiple projects and priorities simultaneously. You'll develop skills that are transferable to other areas of Spectrum for a meaningful, long-term career.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Business analysis or related experience: 0-2 years
• Education: Bachelor's degree in business or related field or equivalent combination of education and experience
• Technical skills: Comprehensive knowledge of software applications such as Word, Excel, PowerPoint, etc.
• Abilities: Quickly identify business problems & opportunities; prioritize & organize effectively; analyze & interpret data; communicate with all levels of management and company personnel
• Hybrid Schedule: Four in-office days weekly

This position is not eligible for immigration sponsorship

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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