Student Services Specialist (Transfer Center)

(ON-CAMPUS - in-person position)

Orange Coast College (OCC) is seeking equity-minded individuals for a classified employee role as a Student Services Specialist under the Student Services Wing, as part of the Counseling Division Office within the Transfer Center Office.

THE COLLEGE - About Orange Coast College

Orange Coast College (OCC) engages in a wide range of collaborative efforts aimed at fostering a culture of educational excellence and inclusivity. With a commitment to providing high-quality academic programs and student-centered support services, OCC creates an environment where all students can thrive. As a diverse and globally-minded institution, the college takes pride in initiatives that empower student communities by promoting cultural synergy across departments, including the Office of Student Equity, the Global Engagement Center, and the Multicultural Center.

OCC is a recognized leader in preparing students for transfer to four-year institutions and holds the prestigious designations of both a Hispanic-Serving Institution (HSI) and an Asian American, Native American, and Pacific Islander Serving Institution (AANAPISI). The college also boasts state-of-the-art facilities and is the first community college in Southern California to offer on-campus residential housing with over 300 apartment units, further enhancing the student experience.

Orange Coast College Employee-Student Demographic Information

Direct Link: Employee / Student Profile Comparison Dashboard

THE DEPARTMENT: About OCC's Counseling Department

The Transfer Center at Orange Coast College (OCC) plays a pivotal role in student success by offering comprehensive resources, academic counseling, and articulation support to help students transition smoothly to four-year institutions. These services are vital for advancing the college's mission of promoting academic achievement and equity in education. As a high-volume, high-visibility, and high-impact resource, the Transfer Center serves the students, the campus, and the local community. With OCC being the top CSU/UC transfer school in Orange County, our success depends on maintaining a well-trained and engaged transfer team. There are three main areas within the department: Transfer Center-related functions, Transfer Opportunity Program (TOP), and Articulation. There are three administrative classified professionals providing support.

ABOUT THE DISTRICT

D.E.I.A. - Diversity, Equity, Inclusion, Accessibility, and Anti-Racism
The Coast Community College District (Orange Coast College, Golden West College, and Coastline) continues to strengthen our efforts around diversity, equity, inclusion, access, and anti-racism. Orange Coast College is focused on creating a culture of inclusive excellence by uplifting employees and students through an environment that is equitable, diverse, inclusive, and accessible. We have a strong focus and importance on D.E.I.A. and Anti-Racism (Diversity, Equity, Inclusion, Accessibility) and will be actively listening, assessing, and evaluating this throughout each stage of the application, recruitment, and interview process.

• Orange Coast College - Diversity, Equity, Inclusion, and Accessibility Page
• Orange Coast College - Diversity, Equity, Inclusion, & Accessibility Plan (DEIA)

Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative students, employees, and community populations. We currently enroll 17,102 students, the majority of whom are from racially minoritized populations: 36% of OCC's students are Latinx, 2% are African-American, 25% are Asian, less than 1% are Native American, 29% are White, and 5% are multiracial.

Summary

• Coordinates projects and activities for a student services program.
• Provides technical information to students, instructors, counselors, and others in the assigned program.
• Works with students, counselors, instructors, and other staff to address students' needs within the assigned program; advocates for student needs.
• Creates, maintains, and delivers program resource information, presentations, reports, correspondence, and promotional materials.
• Assists with preparation and planning schedules for workshops, informational sessions, and program orientations for new and/or prospective program participants.
• Provides information and technical assistance regarding specialized program guidelines and applicable state and federal laws, college and program policies, rules, and regulations.
• Interprets and conveys specialized program guidelines and applicable state and federal laws, college and program policies, rules, and regulations to students, instructors, counselors, and others.
• Maintains approved budgets, transaction records, and audit trails, including those for projects and grant-funded activities.
• Researches and may reconcile expenditures, initiates budget allocation changes and reassignments of funds to and from various accounts, works with accounting staff to ensure compliance with business practices and regulations.
• Meets with prospective and enrolled students individually and in groups to provide program-related guidance and advisement.
• Prepares, designs, and maintains correspondence, reports, presentations, brochures, and various program materials.
• Collects, updates, and maintains relevant confidential student information in student database and files, and/or special program databases, and/or additional corresponding reporting systems.
• Monitors and responds to requests for service, and refers/schedules student appointments for program services, as needed; maintains records related to student changes and/or needs.
• Verifies and reviews forms for completeness, accuracy, and quality control against established policies and procedures; applies departmental and program policies and procedures in determining completeness of applications, records, and files.
• Assists with the hiring process for student assistants and other staff, as assigned.
• Schedules, trains, and provides work direction to student assistants and/or other staff, as assigned.
• Researches and assists in analyzing and interpreting guidelines and regulations associated with the assigned program.
• Coordinates workflow and the implementation of policies and procedures.
• Performs technically complex and difficult student advising and processing with minimal supervision.
• Assists with data collection for the preparation and dissemination of program reports and maintains necessary database records.
• Develops, creates, maintains, and disseminates program communication materials.
• Plans, organizes, facilitates, and assesses co-curricular student activities, excursions, and events.
• Serves as program liaison on campus, District-wide, and among external entities such as community organizations, local and state institutions, and partner organizations.
• Performs other related duties as assigned that support the objective of the position.
• Required to abide by all District policies and procedures, including Board Policy 3050 - Code of Professional Ethics.

Knowledge and Skills

• Requires working knowledge of the principles and practices associated with assigned program within the higher education environment.
• Requires basic knowledge of and use of learning, communication tools, and technologies.
• Requires proficient knowledge of computer applications including common office productivity software, internet, and software applications and platforms supporting academic and higher education in general.
• Requires proficient knowledge of specialized, program-specific computer applications or reporting databases.
• Requires general knowledge to support curriculum development processes, to know recording and monitoring of master calendar and school schedules, interpret budget information, and processing of payroll transactions.
• Requires sufficient math skills to read, record, and understand statistical data and concepts.
• Requires sufficient English language and writing skills sufficient to prepare materials and reports.
• Requires well-developed oral communication skills to convey concepts in individual and group settings in college and community-based meetings.
• Requires intercultural communication skills and cultural competency to work cooperatively with a diverse population of students and service providers.

• Requires the ability to perform the essential responsibilities and functions of the position.
• Requires the ability to learn and apply knowledge to support curriculum development processes, to know recording and monitoring master calendar and school schedules, interpret budget information, and processing of payroll transactions.
• Requires the ability to prepare spreadsheets, graphs and charts.
• Requires the skill sets to perform the responsibilities of the position including delivery of student service, advisory, and advocacy services.
• Requires the ability to learn, interpret, and apply District, state, and federal requirements and objectives for academic achievement.
• Requires the ability to work cooperatively with students, faculty and staff, as well as external service providers, families, community organizations, and other agencies. 7. Requires the ability to exercise independent judgement.
• Requires the ability to prepare spreadsheets, graphs, and charts.
• Requires the ability to learn about basic budgeting and information systems used by the department/division/college within a reasonable time frame.
• Requires the ability to develop and maintain active advocacy relationships with students.
• Requires the ability to organize and prioritize work and manage time to meet established program deadlines.
• Requires the ability to communicate in a professional manner, orally and in writing, in both formal and informal settings with students, faculty, staff, managers, and others involved with the program.

• The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources.
• Essential functions will vary by position.
• As defined by Title I of the Americans with Disabilities Act ("ADA") and California's Fair Employment and Housing Act ("FEHA"), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.

• The position requires an Associate's degree in social science, education, or related field, along and two years in a highly responsible technical/administrative support capacity, involving frequent customer contact, preferably in an educational environment. Or, any combination of education and experience that would provide the required equivalent qualifications for the position.

• Demonstrated evidence of responsiveness to and understanding of the racial, ethnic, disability, gender identity, sexual orientation, socioeconomic, academic, and cultural diversity within the community college student population, including students with different ability statuses (e.g., physical and/or learning) as these factors relate to the need for equity-minded practice within the classroom.

• Customer service experience working with students, faculty, staff, and the general public in an educational setting
• Experience with marketing and mass communication
• Technology experience with a wide range of platforms

• May require a valid driver's license.
• May require proof of US citizenship or Permanent Resident Status, if federal database access is required.

• Work is performed indoors where minimal safety considerations exist.

• Note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment VISA at this time.

(ON-CAMPUS - In-person position) This is a recruitment for a permanent, full-time classified staff, 40-hour per week, 12-month per year position. The normal hours of work will be Monday through Friday, 8:00 am to 5:00 pm, with the flexibility to occasionally work evening hours and/or weekends, when necessary, to meet the needs of the department. The effective date of employment will be arranged with the supervisor. The District provides medical, dental, and vision insurance for the employee and eligible dependents, and life insurance for the employee. (Salary Schedule: EE-115)

• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910 )
• The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply.
• Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

The SELECTED CANDIDATE is required to complete the following before employment:

• Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment).
• Have fingerprints taken by a Live Scan computer at the candidate's expense. (Clearance must be received before the first day of employment)
• Present original documents for proof of eligibility to work in the United States.
• Participate in a new hire onboarding appointment with an Employment Services Representative.

1. A complete Coast Community College District Online Employment Application.
2. Responses to Supplemental Questions (please provide clear and detailed responses, as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, put "see resume" or "N/A", or leave blank).
3. A Cover Letter highlighting your experiences relevant to this position and addressing the minimum and essential qualifications, including your demonstrated evidence of D.E.I.A. (Diversity, Equity, Inclusion, Access). (Upload as a separate attachment - PDF recommended.)
4. A current Resume of professional and educational background and experience (upload as a separate attachment - PDF recommended).

*Documents not requested in the job announcement will not be considered

Apply online athttp://www.cccd.edu/employment

Reasonable Accommodations

Individuals who need reasonable accommodations in accordance with ADA should notify the Human Resources Office for assistance or email at accommodation@cccd.edu.

Selection Procedure

• All online applications received by the application deadline will be screened to determine which applicants meet the minimum qualifications as stated in the job announcement. Please note: Possession of the minimum qualifications does not ensure an interview.
• Applicants wishing to apply for more than one position must submit separate application materials for each desired position.
• Applicants who meet the minimum qualifications and who are also deemed to possess the highest committee evaluation will be invited to an interview.
• If any travel is required for an applicant to participate in person during the interview process, this will be done soat the candidate's own expense.
• During the interview, candidates may be asked to conduct a short oral demonstration/presentation on a previously announced topic as well as participate in a writing exercise, or hands-on practical.
• Consideration will also be given to factors in addition to education and experience, including but not limited to professional development, ability to work with others, and commitment to meet student needs.
• The search committee will rate the candidate's responses to the interview questions, the demonstration/presentation, and the applicable writing exercises and/or hands-on practicals. Based on this rating, a number of candidates will be recommended to move forward and will be invited for a second-level interview.
• The hiring manager will conduct reference checks on the final candidate. The district reserves the right to contact the current or most recent employer and to investigate past employment records of applicants selected for interviews.
• The campus President will make the final recommendation for employment to the Board of Trustees.
• The start date will be determined based on the needs of the campus and the conditions of employment as posted in the job announcement/recruitment.
• Applicants who are eliminated from consideration will be notified by email. All applicants are requested to provide an email address in their online application. Candidates should not expect official notification of the status of their candidacy until the Board of Trustees has acted upon the College's recommendation for employment.
• The District reserves the right to extend the deadline, re-advertise the position, or delay filling this position based on the needs of the District and the student population we serve.

EMPLOYMENT INFORMATION

• To be considered in the initial committee review, all materials requested in this vacancy notice must be received no later than the filing deadline. Submission of all application materials is the responsibility of the applicant. Applicants wishing to apply for more than one position must submit separate application materials for each desired position.

• Applicants who are eliminated from consideration will be notified by email. All applicants are requested to provide an email address in their online application. Candidates should not expect official notification of the status of their candidacy until the Board of Trustees has acted upon the College's recommendation for employment.

• The District reserves the right to contact the current or most recent employer and to investigate past employment records of applicants selected for interviews. The District reserves the right to extend the deadline, re-advertise the position, or delay filling this position based on the needs of the District and the student population we serve. The College does not return materials submitted in the application for a position.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. We are committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.

TITLE IX NOTICE TO APPLICANTS

The 2024 Coast Community College District Annual Security and Fire Safety Report provides the crime statistics for calendar years 2021, 2022, and 2023 were submitted to the U.S. Department of Education as required under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. A hard copy can be obtained from one of the Campus Safety Offices. Please contact any of the Campus Safety Offices for any questions. https://www.cccd.edu/employees/hr/title9/Pages/Staff-and-Faculty-Resources.aspx