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Supervisor Client Experience Small Group

Corewell Health
United States, Michigan, Grand Rapids
Jun 21, 2025
Job Summary This role is responsible for overseeing the daily operational activities of the designated sales coordinator team within the Small Business Sales division. It involves collaborating with partner operational teams to identify opportunities for process improvements and increased efficiency. Additionally, the position provides leadership in coaching and developing the sales coordinators to ensure the delivery of exceptional service to both internal and external stakeholders. Essential Functions Oversee and manage day-to-day service activities of the sales coordinators which includes paperwork accuracy and submission of renewals for small employer groups/member in addition to other administrative responsibilities. Provide leadership and represent the Client Services area in various projects and work groups as it relates to the sales coordinator role. Responsible for developing and implementing process improvement opportunities related to both the sales coordinator role and their work. Will lead efforts with other internal departments to ensure coordination and efficiency in the work that is being done cross functionally. Responsible for leading the interviewing, hiring and training of the sales coordinators. Coach and develop staff using the "People First" concepts. Qualifications Required Bachelor's Degree or equivalent years of experience 3 years of relevant experience in related field Preferred 3 years of relevant experience in project and/or people leadership Physical Demands Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 10 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 10 lbs Pushing Force > 5 lbs: Seldom up to 10 lbs Pulling Force > 5 lbs: Seldom up to 10 lbs Sitting: Frequently Standing: Occasionally Walking: Occasionally Forward Bend - Standing: Seldom Forward Bend - Sitting: Occasionally Trunk Rotation - Standing: Seldom Trunk Rotation - Sitting: Occasionally Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Seldom Handling: Occasionally Forceful Grip > 5 lbs: Seldom Forceful Pinch > 2 lbs: Seldom Finger/Hand Dexterity: Frequently How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Priority Health - 1241 E Beltline - Grand Rapids Department Name PH - U100 Statewide Small Sales Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:30 a.m. to 5:00 p.m. Days Worked Monday to Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.