Credit & Collections Analyst II

SUMMARY

The Credit & Collections Analyst II will be responsible for overseeing and managing customer deductions. The role will partner with internal and external customers to resolve disputes and mitigate losses due to delinquencies and irreconcilable discrepancies.

PRIMARY DUTIES AND RESPONSIBILITIES

• Prepares accounts receivable aging report for assigned accounts and reviews/discusses findings, recommendations, and strategic approaches to resolving customer deductions with manager.
• Correctly identifies and classifies deductions after they have been remitted.
• Partners with internal and external partners to assist with resolving deductions.
• Reviews vendor agreements/contracts to assist with understanding and identifying allowances and agreed upon programs and use agreements/contracts to ensure proper credits/debits are issued.
• Utilizes critical thinking and problem-solving skills to provide solutions to complex situations that arise from customer deductions on a regular basis.
• Prepares clear and detailed written correspondence to customers regarding dispute resolution.
• Assists with improving policies and procedures to maximize productivity and collections and minimize bad debt.
• Provides monthly reporting on accounts receivable such as aging analysis, status of outstanding deductions, and bad debt analysis.
• Interacts with customers daily regarding credit and debit memos.
• Documents all customer contact and workflow status in SAP and Excel.
• Follows company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follows safety guidelines and procedures in accordance to the job.
• Performs additional duties as assigned.

JOB REQUIREMENTS

• High school diploma or equivalent work experience.
• Minimum of 3-5 years' experience in dispute resolution.
• Must have experience with reconciling and resolving disputes with "Big Box Retailers."
• Must have experience with processing credit memos and debit memos.
• Basic knowledge of accounting functions and procedures.
• Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work
• Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
• Proven ability to professionally handle sensitive documents.
• Strong analytical, problem solving and critical thinking skills with an excellent attention to detail.
• Working knowledge of Microsoft Office Suite. Must be proficient in SAP or other ERP systems.

ADDITIONAL INFORMATION:

• Actively supports and complies with Pelican's objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement.
• Must be able to interact effectively and cooperatively with employees at all levels.
• Must have the ability to complete assignments within the timeframe specified by the Manager.
• Must be flexible regarding working hours and overtime. Must be able to work overtime on evenings and weekends, with or without advanced notice.
• Must be able to operate in a fast-paced environment and handle multiple projects simultaneously.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• While performing the duties of this job, the employee will be occasionally required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers).
• While performing the duties of this job, the employee will be occasionally required to execute non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch).
• Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds.
• This position requires repetitive hand/wrist activities.

Compensation & Benefits:
Our compensation reflects the cost of labor across severalU.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this positionis listed below. Paywithin this range varies by work locationand may also depend on your qualifications, job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.

Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.