Supervisor Intermodal Claims

Requisition 38852: B2 Supervisor Intermodal Claims

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Note for Safety-Sensitive Positions: Any safety-sensitive position with Norfolk Southern will require the following pre-employment screenings:

• FRA Drug and Alcohol Screen
• Medical Screening
• Background Check

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Primary Purpose:

Ensures equipment claims and disputes related to billing for repairs and damages to intermodal equipment, as well as miscellaneous invoices related to equipment and fleet maintenance, are handled in a prompt and fair manner as required while providing excellent customer service.

Principal Duties:

• Audits equipment damage claims and invoices in accordance with NS Intermodal Rules Circular, commercial agreements, contracts, and industry rules as required.
• Audits invoices for over-the-road repairs, refurbishments, transloads, citations, etc in accordance with NS guidance and applicable agreements.
• Carefully researches to identify responsible party for damages and rebillable charges using various internal NS and external sources of information.
• Responds to disputes from rebill parties in accordance with the UIIA and NS Addendum to UIIA, NS Intermodal Rules Circular, commercial agreements, contracts, and industry rules as required.
• Reviews high resolution images for equipment damages and assigns rebill responsibility as required.
• Demonstrates professional and courteous handling of customerinquiries and complaints while adapting and responding to demandingsituations including customer dissatisfaction.
• Provides excellent customer service through handling and monitoring ofcommunications to customers through SalesForce.
• Escalates areas of concern for prompt handling.

Job Related Experience:

Minimum Level: 1-2 years
Preferred Level: 2 years

Education:
Preferred Level: Bachelor's Degree
Preferred Majors: None listed

Technical Skills:

• SIMS/OPTCS
• Intermodal rolling asset repair and support system
• MS Word/Word Processing
• TYES/Yellowsheet
• MS Excel/Spreadsheets
• MS Access/Database Development
• SAP
• SalesForce (ConnectNS)

Skills and Abilities:

• Analyzing Problems
• Decision Making
• Communication Skills

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.