Revenue Operations Analyst

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT:

The role reports to the Manager Revenue Operations and provides operational support and analysis to the AMER SMB SVP Corporate, Mid-Market, and Strategic sales teams, focused on sales process excellence, while also being an interface into the corporate operations, billing operations, and compensation teams.

Responsibilities include ensuring corporate sales processes are understood, communicated and practiced, building and executing effective reports and preparing thoughtful analysis on trends, and may include being a participant in continuous sales process improvement initiatives centered around forecasting, reporting & analysis, and sales processes and best practices.

A critical success factor in this role will be the ability to provide efficient support to the sales organization, and to communicate and work collaboratively with other groups across the global OpenText organization.

WHAT THE ROLE ENTAILS:

• Review existing reports to ensure accuracy. Pro-actively follow-up on data points that need clarification and provide insight on quality of pipeline and ARR trends.
• Provide thoughtful analysis on management dashboards to facilitate effective understanding of progress, achievements and gaps; includes pipeline analysis, ARR analysis, partner quality, etc. Work with Rev Ops Manager to communicate key information and analysis to sales leadership.
• Ensure account and opportunity data in SecureCloud and Salesforce.com is accurate. Proactively resolve any discrepancies to ensure reporting is timely and accurate and processing is as seamless as possible.
• Contribute to processes and reporting around the Corporate, Mid-Market, and Strategic business, with a focus on KPIs and activities that help sales drive revenue.
• As directed by the Rev Ops Manager provide relevant information and analysis on customer segmentation, account assignments and territory coverage.
• Address questions from sales reps and sales management on areas such as SFDC quoting and ordering processes.
• Identify and recommend areas where processes need to be automated and/or streamlined. May lead process improvement initiatives.
• Partner with the Revenue Ops Manager to assist with all elements of business planning, progress reporting and outcome measurement.
• Assist with the design, implementation and review of any initiatives required by the sales leadership.
• Collaborate effectively with other departments and cross-functional groups in support of company goals.
• Other responsibilities and key result areas will be assigned as required.

WHAT YOU NEED TO SUCCEED:

• Minimum Level of Education: Bachelor's degree, MBA or other relevant master's degree a plus.
• Minimum 5 years relevant business experience ideally in support of a sales environment.

This job is expected to pay a minimum of $60,600.00 /annum in addition to a comprehensive and competitive group benefit and healthcare plan. Individual compensation will be determined based on skills and experience comparable to the job requirements

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.