Mental Health Case Manager - African American Specific Program (QMHA or QMHA-R)

Imani is hiring a full-time Mental Health Case Manager. QMHA-I or QMHA-R required prior to starting.

Imani is a culturally specific African American/Black program providing individualized, culturally specific stabilization and treatment preparation for Black/African American adults. The program provides individualized, holistic mental health and addiction recovery support, peer services, case management for community building, and more. Imani also works in close partnership with the Karibu Program and other culturally specific services, supporting clients impacted by the criminal legal system, trauma, houselessness, and systemic barriers to wellness. This position is responsible for managing client flow, service coordination, documentation, and supporting transitions across systems such as housing, treatment, justice, and health care.

Location: Imani (2040 SE Powell Blvd, Portland, OR 97202)

Schedule: Monday - Friday, 8:30am-5:30pm

Compensation: Starting at $23.36/hr

MINIMUM QUALIFICATIONS:

• Must have high school diploma or GED.
• Must be registered with MHACBO, at minimum, as a QMHA-R.
• Must have current CPR certification before start date.
• CADC-R at minimum preferred.
• PSS or CRM preferred.
• Must meet CCC privileging requirements as required by FTCA.
• Experience in the delivery of chemical dependency/mental health treatment services preferred.
• Experience with ex-offenders preferred.
• Carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must pass a pre-employment drug screen, TB Test, and background check. This includes clearance from the DHS background check unit.
• Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Preferred - possess a current driver's license, pass a DMV background check and be designated an acceptable driver as outlined in Central City Concern's Fleet Safety Policy. Must pass an initial Drivers Training and then pass an annual Recertification Training.
• Must adhere to agency's non-discrimination policies.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Ability to effectively interact with co-workers and clients who have diverse ethnic or cultural backgrounds, religious views, political affiliations, lifestyles and sexual orientation and treat each person with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide culturally responsive case management to Black/African-American adults enrolled in behavioral health services, many of whom are involved in the criminal legal system.
• Advocate and provide referral services to assure that clients get access to a variety of services and benefits, including higher levels of behavioral health care, physical health care, peer support, benefits and employment.
• Assist clients in enrolling in the Oregon Health Plan (OHP) as a certified Assistor and support them in maintaining coverage and understanding benefits.
• Collaborate with Department of Community Justice (DCJ), Mental Health & Addiction Services Division (MHASD), parole/probation officers, and treatment providers to support client success.
• Assist clients in transitioning to more permanent housing, coordinating with parole officers and housing providers.
• Help with screenings, intakes, treatment plans, discharges, and follow-up outreach.
• Maintain regular communication with clients, team members, and external partners to ensure continuity of care.
• Support discharge planning for clients requiring hospitalization, detox, or subacute care.
• Develop relationships with culturally specific community-based organizations, advocacy groups, and service providers.
• Provide services across both Imani and Karibu programs as needed.
• Develop and update individualized service plans, document progress, and complete required forms from DCJ, MHASD, and CCC.
• Participate in multidisciplinary case conferences and staff meetings to inform treatment and aftercare planning.
• Conduct activities with enrolled clients, including accompanying clients to appointments and providing in-community support.
• Work within scope of training and experience and seek consultation when appropriate.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediate reporting of any PHI breach of CCC or outside provider health records to the CCC Legal and Quality departments, as well as to the program administrator.
• Participate in training opportunities to advance skills and knowledge in mental health and addiction.
• Perform other duties as assigned.

SKILLS & ABILITIES:

• Deep understanding of and commitment to the needs and strengths of Black/African-American communities, including systemic and historical impacts on health outcomes.
• Ability to provide culturally responsive, person-centered services rooted in equity, harm reduction, and trauma-informed practices.
• Strong organizational and communication skills; ability to maintain accurate records and complete documentation in a timely manner.
• Knowledge of behavioral health systems, criminal justice processes, and community-based supports.
• Experience navigating OHP, Medicaid, and public benefit systems or willingness to learn.
• Ability to manage multiple priorities in a fast-paced environment and maintain professionalism in challenging situations.
• Proficiency in Microsoft Office and ability to learn electronic health record systems.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability to maintain accurate records and necessary paperwork.
• Ability to work in an environment where clients may be hostile.
• Ability to work courteously and communicate effectively with the public, clients, other community service providers, medical personnel, corrections personnel and co-workers.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods can conflict resolution skills.
• Knowledge and skills in chemical dependency and crisis intervention.
• Proficient with computers.
• Ability to learn how to respond to mental health crises in a clinically and culturally appropriate way.

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 Recognized Holidays & 2 Personal Holidays.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.