Technical Program & Applications Manager

Certified Labs- Advanced Technology Lubrication

Technical Program and Applications Manager

Thank you for exploring a career with Certified Labs, a division of NCH Corporation, an international company where we work in small teams that have a direct impact on success.We seek a hardworking and reliable Technical Program and Applications Manager. This role is a primary resource for our largest and most profitable business division. Duties will include supporting industry platform leaders, and sales managementin driving cross-functional initiatives, aligning stakeholders, and delivering program sales across all Industry Platforms. With a primary focus of capturing, developing, and implementing our SPL Program initiative.

The role suits a highly capable and ambitious self-starter with a blend of strong technical, problem solving, and entrepreneurial skills. The position offers a broad variety of projects to ensure our industry platform leaders and sales management teams receive unparalleled support. This is a unique opportunity to gain valuable and challenging experience at a well-established, yet continuously growing organization with operations in more than 50 countries around the world. This position will report to the Group Vice President of Technology and Innovation.

A little about us

Applying for a new job is a little like entering uncharted territory. We want you to feel 100% confident about the application process, the position and our company before committing your time to apply, so that none of the above comes as a surprise. Let's start with some information about NCH so you can get to know us better.

NCH Corporation is a privately held, family-owned, global business headquartered Irving, Texas, near Dallas. We have more than 7,500 employees, offices and facilities on six continents, and clients in more than 50 countries. This includes our corporate headquarters as well as subsidiary companies. Weclean and conserve water, save energy, and deliver best-in-class maintenance solutions, with a focus on industrial and commercial businesses.

• About NCHand ourhistory
• Ourproducts and solutions
• NCHbrands and divisions

Certified Labs manufactures superior lubrication products, pairing them with industry leading sales programs, and bringing them to customers through a research based and results driven sales process. Our goal is to deliver measurable and meaningful value to our customers so that our billion-dollar grossing company can continue to grow and provide invaluable assistance to our growing customer base.

Culture and benefits

We're a global company with a family feel, offering the same benefits of an international corporation with the personal relationships of a small business. Working in our small teams and close-knit environment, you'd never guess we had a 7,500+ employee head count. We realize a job is more than just a job - it's an extension of your life and family - and we're committed to maintaining just that. For us, culture is not just a perk; it's essential to how we thrive. And that's speaking for 100 years in the business!

• Employee-centric environment(regular corporate activities, personal relationships, small teams)
• Family-first attitude(work-life balance support, flexible hours)
• Approachable leadership(collaboration with top leaders, open-door policy)
• Growth-oriented mindset(autonomy, creative freedom to explore new ideas)
• Paid vacation and holiday leave
• Wellness initiatives(on-site fitness facility and cafeteria, treadmill conference room, walking trail)
• Community involvement(volunteering, fundraisers, charity events, school sponsorships and donations)
• Employee recognition programs(appreciation week, awards and ceremonies)
• Personal and professional development and growth
• Tuition reimbursement
• Financial wellness(retirement options, 401(k) match, employee credit union)
• Benefits package(medical, dental, vision, life, long and short-term disability)

If this sounds like a fit for you so far, keep reading.

Responsibilities

• Partner with industry leaders/sales management/field reps and align program support accordingly. Heavily weighted in the Steel and Pulp/Paper industries
• Lead development of SPL training, marketing materials, and program development
• Focused on simplification of plant survey program development, improve quote efficiency for sales management/field reps, and improvement of sales management/ field rep presentations, demos, and seminars
• Alignment with the Innovation Team to develop and expand our condition based lubrication programs and implementation
• Serve as a trusted advisor and subject matter expert during customer-facing sessions
• Supports industry leaders/sales management / field reps with technical expertise on SPL programs and condition based monitoring initiatives
• Collaborate with sales reps/managers to understand regional needs, support pre-sales engagements, and program execution strategies
• Plan, schedule, and deliver engaging product seminars, and demos for customers - both on site and virtually if needed
• Serve as a subject matter expert (SME) for technical programs and application capabilities, staying up to date on product updates, industry equipment and trends
• Support strategic growth initiatives by gathering customer feedback and sharing within specific industry platform
• Assist in development of program collateral, including presentation decks, training materials, and engagement toolkits
• Track and report on weekly program sales results, effectiveness, next action steps and customer engagement outcomes
• Travel to customer sites, rep field training, trade shows, and internal meetings as needed (average 3 weeks per month)
• Track results and reporting on customers, products, programs, and strategic initiatives to drive insights, inform decisions, and support overall business impact for customers and reps
• Utilize systems/programs such as, Excel, PDF, Teams, Certified App, Salesforce, LinkedIn, to identify new contacts, track interactions, teach/train, record sales/opportunities, calendar planning, and report on weekly training performance in addition to seminar sales results

Preferred skills

• Outgoing & energetic personality with a demonstrable history of success, interpersonal skills and a desire to help others
• Excellent communication, influence, and decision-making skills that have and will continue to develop long term relationships
• Ability to thrive within a team environment and demonstrated capacity to work with various organizational levels and individual personalities
• At ease in leading the charge and/or providing consultative feedback on critical programs, training, and in-field problem resolution
• Analytical, organized and results focused with the ability to manage multiple projects simultaneously

Qualifications and education requirements

• Degree in Mechanical, Chemical, Industrial, or Manufacturing Engineering or supplemental experience and practical skills in industrial or technical field

Additional benefits

• Mentorship and training by industry experts in various roles within industrial chemical and manufacturing commerce
• Autonomous work environment with flexible work schedules
• Growth opportunities within the company based on personal capabilities, industry accreditations, and company growth

Sound like a fit for you?

If yes, jump aboard, and apply today.

For next steps, expect a direct phone or email response once we are able to review your application. We are committed to responding to all applicants, no matter the outcome, so we appreciate your patience to allow time for this. In the meantime, learn more about NCH and our culture by checking out our LinkedIn or Facebook pages.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.