Customer Service Coordinator

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestle USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.

Joining Nestle means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

POSITION SUMMARY:

The Customer Service Coordinator or Master Data Administrator is responsible for the daily data processing of Sales Equipment Request Forms (ERF), customer setups and Install, Removal & Replacement Ticket creations.

Responsibilities:

• Ticket/Work order creation (Data Entry in BMB & C4C & Salesforce).
• Process All ERF's in Salesforce & C4C applications for Assigned Area of coverage.
• Request/Process New Customer creations and Existing Customer changes in SAP
• Upload New Customers into BMB & C4C & Salesforce
• Create Install/Removal/Replacement Tickets per the information provided on the ERF/C4C Ticket
• Update Point of Consumption (POC) location information on POC Responsible (Data Entry in BMB &C4C)
• Other duties as assigned, including Cruise & ESP (External Service Providers) Manual Ticket entry, back up for GR requests. Manually capture all incoming ESP Invoices & Closures on excel log, includes editing shared mailbox subjects.

SUPERVISION RECEIVED:

• This person will report to the Call Center Manager

REQUIREMENTS / EDUCATION:

• High School or G.E.D or technical school required
• 1-2 years related experience and/or training; or equivalent combination of education and experience

EXPERIENCE / REQUIRED SKILLS

• Working knowledge of Microsoft Excel, Word and Outlook required
• Must possess the ability to accurately enter information into a computer data-based system
• Experience in SAP a plus
• Positive attitude towards work and getting things done
• Accepts responsibility and avoids pointing blame at others
• Collaborates well with co-workers
• Solid verbal and written skills

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.

The Nestle Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition:358821