New

General Manager OptimEyes - Full time - West Bloomfield

Henry Ford Health System
company vehicle
United States, Michigan, West Bloomfield
Jun 25, 2025
GENERAL SUMMARY: Responsible for ensuring the highest level of customer service is provided by all Super Vision Center team members with a goal of exceeding patient expectations. Provide oversight for all office operations. Receive and resolve, within established guidelines, patient concerns and complaints. Maintain appropriate records and prepare required reports. Review daily budget goals and align with corporate payroll standards. Review and analyze daily Key Performance Indicators to determine opportunities for growth. Remain accountable for Net Revenue and Net Income targets. Seek opportunities to promote and market HFO in local markets and lead practice building activities. PRINCIPAL DUTIES AND RESPONSIBILITIES: Responsible for the financial performance of the Super Vision Center. Reviews and manages store budgets and financial goals. Works with store managers to develop office sales and profit objectives in accordance with Henry Ford OptimEyes goals. Leads office and corporate initiatives to measure and improve office and team member performance. Partners with the SVC Director of Clinical Services to strategize office performance improvements. Interviews and selects employees for hire, ensuring offices are adequately staffed. Nurtures and empowers others to achieve. Performs annual performance reviews for staff and managers. Provide timely feedback and helpful coaching while evaluating performance of manager and team members. Accurately assess strengths and development needs of employees and direct the office manager in providing individualized training. Direct the office manager in providing follow-up for training programs to ensure intended behaviors and performance. Coordinate and distribute company-operating procedures to ensure consistency and that all standard operating procedures are followed Establish strong relationships within the community to strengthen office presence within local industry. Create value for patients and exceed patient expectations. Demonstrate the ability to anticipate patient needs and take action to meet/exceed them. Responsible for ensuring self and team members are responding and addressing patient needs. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Requires High School Diploma or GED. Associates degree preferred Understanding of budgets, revenue, and expense reports required Previous managerial experience required Previous optical experience required Requires the ability to efficiently organize and prioritize daily activities for self and team members to accomplish goals Requires demonstration of managerial, leadership, communication and interpersonal skills Requires completion of all required training courses as dictated by Henry Ford OptimEyes Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy Must practice the customer skills as provided through on-going training and in-services. WORKING CONDITIONS: Works in a retail office environment. May require traveling to different office locations in Southeast Michigan, in a non-company vehicle. Additional Information Organization: Community Care Services Department: HF Optimeyes W. Bloomfield SVC Shift: Rotating Union Code: Not Applicable