Legal Operations Manager

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As Legal Operations Manager, you will focus on maximizing the Legal team's efficiency and effectiveness through the strategic implementation and optimization of Docusign's Intelligent Agreement Management platform. You will drive value by implementing solutions for the legal team, partnering with product and IT teams, and enabling marketing and field teams to showcase Docusign's internal success.

This position is an individual contributor role reporting to the Head of Legal Operations.

Responsibility

• Implement Docusign products to deliver significant business value to the Legal team, streamlining workflows, improving operational efficiency, and helping Docusign extract and act upon insights from agreements

• Partner closely with the Docusign product team to conduct beta tests of new IAM features, providing critical feedback to enhance the product and ensure it meets the needs of enterprise-level legal departments

• Serve as liaison between Legal department subject matter experts and product development teams exploring potential new features

• Develop and execute strategies to enable marketing and field teams to effectively communicate the Docusign@Docusign IAM story, creating compelling use cases and demonstrations that highlight the benefits for Docusign operations

• Collaborate with cross-functional teams to ensure seamless integration and adoption of Docusign solutions with existing infrastructure and processes

• Identify opportunities for process improvement and automation within the Legal department, leveraging Docusign products and other technologies to streamline operations and reduce manual effort

• Develop and maintain documentation, training materials, and best practices related to the use of Docusign products within the Legal team

• Track key metrics and report on the impact of Docusign solutions on Legal operations, providing insights to stakeholders and driving continuous improvement

• Support legal and cross-functional projects as they arise

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree
• A minimum of 8 years of relevant legal operations or other experience, with a focus on technology implementation and process improvement
• Experience with legal technologies supporting agreement processes, such as contract lifecycle management, and an understanding of their capabilities
• Experience using generative AI, large language models and machine learning tools to accelerate and improve law department operations

Preferred

• Excellent judgment, attention to detail and ability to work independently
• Strong organizational and project management skills
• Outstanding written and verbal communications skills, including a willingness and excitement to speak on behalf of Docusign
• Comfortable handling ambiguity and managing goals and deadlines in a very fast-paced environment
• Ability to effectively collaborate cross-functionally across teams with a team attitude that no job is too big or too small
• Ability to maintain productive work relationships and work collaboratively with legal area specialists and other business counterparts to resolve issues
• Experience with Docusign products
• Strong analytical and problem-solving skills, with the ability to identify and implement process improvements

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $126,900.00 - $197,800.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $120,800.00 - $166,100.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $120,800.00 - $174,525.00 base salary

Washington DC: $126,900.00 - $174,525.00 base salary

Ohio: $106,300.00 - $146,125.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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