Customer Inquiry Administrator

About Company:

Element U.S. Space & Defense stands at the forefront of testing innovation, serving as a trusted partner to NASA, the U.S. Department of Defense, government agencies, and prominent industry leaders across the space and defense sectors. Founded as NTS Technical Systems, our company brings over 60 years of experience and expertise in handling the most complex projects and programs in the world.

From centrifuge testing for the latest Mars rover, vibration testing for the Space Launch System (SLS), to environmental simulations for next-generation missiles, we are the pioneering partner for highly custom, end-to-end testing design and implementation. By advancing our state-of-the-art testing technologies, subject matter expertise, and service to critical missions, Element U.S. Space & Defense has become the go-to partner for ground-breaking industries.

What We Offer:

Growth & Development:

• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment.
• The chance to work on groundbreaking projects that shape the future of space and defense.
  
  

Benefits: Employees are eligible to participate in the benefits offered throughout their availability, including the following:

• Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Flexible Spending Accounts
• Seven (7) paid holidays and four (4) paid floating holidays, depending on your hire date
• Paid Time Off (PTO), accrued biweekly
• 401k with employer match
• Twelve (12) hours of Paid Volunteer Time Off (PVTO) each year
• Tuition reimbursement and other employee programs
• Flexible schedules offered at some of our labs
• Monthly Lab Bonus plans (Based on position)

About the Role:

This job description outlines the role of a Customer Inquiry Administrator, who is responsible for managing the distribution of incoming customer inquiries and creating corresponding opportunities in the ERP system. This role requires a detail-oriented individual with strong coordination and communication skills to ensure smooth RFQ processing and fulfillment.

Primary Responsibilities:

• Conduct an administrative review of customer-issued request for quotes
• Input received request for quotation and leads from internal and external customers in our ERP System
• Assign request for quote utilizing distribution matrix
• Collaborate with sales and Application Engineers to coordinate customer request fulfillment
• Field incoming national 800 # phone calls
• Supporting all the functions and responsibilities of the central Customer Sales Support Team

Minimum Qualifications:

• Must work on-site in a lab
• High School Diploma or GED

Preferred Qualifications:

• 1-3 years of data entry and customer service experience
• Familiarity with government contractual review processes

Knowledge and Skills:

• Intermediate computer skills, including proficiency in Microsoft Office Suite
• Strong organizational skills and attention to detail
• Strong interpersonal and follow-through ability
• Excellent communication and customer service skills
• Ability to follow specific process instructions and work within well-defined procedures
• Capable of handling semi-routine tasks while recognizing when deviations are necessary

Physical Requirements:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.