New

Service Manager

DeSHAZO, LLC
life insurance, vision insurance, paid holidays, short term disability, long term disability, 401(k)
United States, Arkansas, Little Rock
Jun 26, 2025
Position: Service Manager Location: Little Rock, AR DeSHAZO is seeking an experienced manager with strong knowledge of the Overhead Crane Service Industry to lead service technicians and business operations for our Arkansas, Northern Louisiana, and Memphis,TN markets. KEY RESPONSIBILITIES Proactively engage customers, sales personnel, estimators, engineers and production coordinators in order to properly plan, staff and execute all field service and installation activities. Develop service technicians through on the job training and formalized programs in order to maintain a qualified and professional team. Participate in the technician recruiting process by interviewing potential service technician candidates. Document and review service technician performance on an annual basis and recommend promotions. Provide employee coaching when needed. Communicate complex technical issues with customers throughout the course of service projects. Attend on site meetings and walk throughs as needed. Aid other Service Managers when possible in areas such as resource sharing and project guidance. Receive incoming requests from customers, sales reps, technicians and management related to field service and inspection requirements. Coordinate, communicate, and dispatch service technicians to customer locations throughout the region. Proactively schedule repetitive and routine inspection and preventative maintenance visits with customers and technicians. Maintain a visible schedule for all technicians to facilitate planning objectives. Work with suppliers to order and expedite materials as well as assist in staging materials in preparation of upcoming projects. Troubleshoot mechanical and electrical issues over the phone with service technicians at customer sites. Document project status and customer communications to facilitate project completion REQUIREMENTS: Ideal candidates would have 5+ years' experience in the crane service industry in either management and/or engineering. Bachelor's degree in Business Management or Engineering preferred. Must have excellent oral and written communication skills. Ability to prioritize and work with minimal supervision. Must be organized and self-motivated. Proficient in Microsoft Office software and the ability to learn Deshazo product software. PHYSICAL REQUIREMENTS: Ability to stand/walk 95% of the work day. Lift /Carry up to 45-50 pounds. Squat, twist, reach, climb, and bend frequently. Ability to push/pull material with equipment assistance. Possess hand/eye coordination and bilateral dexterity (gross and fine). Possess depth perception and peripheral vision. Possess the ability to hear. WORKING CONDITIONS: Subject to working frequently at considerable heights. Exposure to hot and cold conditions. COMPENSATION: Annual salary plus bonus potential. Personal vehicle and travel reimbursement provided. INCENTIVE COMPENSATION CONSIDERATIONS: This position is eligible for a subjective bonus payment on an annual basis in recognition for superior performance and contributions. The criteria that will be considered will include, but not be limited to: The financial performance of the office. The professional development of the service technicians: including technical skill set, appearance, documentation, safety of technicians and customer communications. The improvements in customer service obtained through job/project planning, communication and execution. The success in fostering and maintaining a cooperative attitude of teamwork and customer service. BENEFITS AVAILABLE: Medical / Dental / Vision Insurance 401k plan with match Company-paid short term disability insurance Long term disability insurance available Employee and company paid basic life insurance program Additional life insurance available 9 paid holidays PTO Program Tool purchase program Weekly pay periods with direct deposit Competitive pay Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category DeSHAZO's Mission: DeSHAZO is committed to elevating our clients' business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.