Operations Supervisor - Electrical Services

The Electrical Services Supervisor position leads and assists in the pre-planning of electrical needs on shows with exhibitors and reaching a goal of 87% of electrical information on every show, so that we can execute the services on-site and install as much power required for the show prior to the exhibitor's arrival. Once on-site the team is moved into the various positions we must carry out on each show, service desk, and dispatch desk and data entry coordinator. After each show the coordinator is also involved with helping exhibitors who need help clarifying their electrical billing.

Responsibilities:

• Lead by example in all departmental processes and SOPs
• Delegate and assign tasks to team members
• Provide continuous performance and behavioral feedback.
• Proactive contact with exhibitors to receive electrical orders.
• Follow-up contact with exhibitors to clarify orders.
• Transfer electrical labor orders to power floor plans.
• Process electrical orders and generate labor tickets for electrical types of labor.
• Review and audit electrical orders against floor plans ensuring their accuracy.
• Monitor and evaluate staffing levels as needed.
• Monitor workflow at show site making sure desks are running efficiently and effectively and all tasks are being completed in a timely manner.
• Assume escalation of all exhibitor issues as deemed necessary with appropriate resolution and follow through.
• Ensure show site staff are operating in full compliance with GES processes and procedures.
• Assist exhibitors at show site with any new orders or changes to existing orders.
• Organize electrical orders to ensure correct dispatching at show site.
• Effectively dispatch electrical labor at show site. Ensure proper documentation and electrical billing accuracy.
• Data entry and audit of electrical labor produced at show site.
• Prioritize tasks & responsibilities to meet deadlines and complete highest priorities first.
• Support and communicate with all internal and external customers.
• Assist in training, coaching and development of staff.
• Assist in annual review process.
• Keep Managers and Team Managers up to date on all issues.
• Perform all duties with the utmost integrity avoiding any conflict of interest between GES and any other entities.
• Perform other duties as assigned by management.

Qualifications:

• College graduate preferred/High School diploma required
• Knowledge of Tradeshow industry, preferred but not mandatory
• Demonstrate leadership ability
• Excellent organizational and communication skills
• Proven verbal and written communication skills
• Proficiency in Microsoft Office Software
• Customer Focus
• Encourages and Demonstrates Collaboration
• Detail-oriented
• Works independently and within a group
• Ability to effectively manage multiple projects
• Ability to work nights and weekends and possible holidays is required
• Must be able to work flexible schedule work hours, shifts or days worked will vary due to show schedules and adapt to short notice of schedule changes -standard non-show hours are 8am-4:30pm in a Hybrid environment
• Travel is required

Work Environment:

• Frequently works on the tradeshow floor, in noisy and crowded areas while enduring uncomfortable temperatures, dust and/or other conditions
• Job requires walking, bending, handling, reaching, grasping, lifting 25+ lbs., and repetitive motions
• Job requires long hours during show runs with varying stop and start time both early AM and late PM
• Requires working alone at times and also with others in a team atmosphere
• Work performed in office setting and also remotely from home during non-show responsibilities includes sitting at computer for long periods of time
• Will work with and report to multiple managers both in a city and national level

Compensation: $58,000.00+. The pay range and actual offers are based on a variety of individualized factors including skills, qualifications, experience, location and role specific competencies. Some positions may also offer additional earnings, such as bonuses, incentives or commissions. Salary is only one part of the full value and perks of working with GES.

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more...