Aftersales Consultant PA or NJ - fully remote

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

Job Summary

The Audi Aftersales Facilitator is responsible for delivering top-tier training to Audi Dealership Aftersales personnel. This position is responsible for the facilitation of customer satisfaction, process skills, and selling skills to Service and Parts personnel to create a customer-centric culture. This role assists with planning and executing training programs to support Audi brand and operational goals. This role also provides a variety of supportive functions that serve to enhance the overall effectiveness of the Audi Aftersales Training program.

Role Responsibilities

* Conduct regular training/coaching sessions on service reception, repair order documentation, Brand hospitality, customer satisfaction, selling skills, and relationship building

* Follow-up with dealers regularly on yearly certification

* Partner with Area team members to assess in-dealer/virtual coaching and training needs

* Provide feedback to the training design team on curriculum needs

* Engaging field, upper management and dealer management to receive training buy-in at all levels

* Train and develop new service and parts department personnel

* Provide a contact report to Audi Training and Field Team after each dealer visit

* Display prudent time management and expense budgeting

* Conduct in-person and virtual training classes

Qualifications

* 3 to 5 years of training and facilitation experience in a variety of formats (virtual, on the job and classroom)

* Bachelor's degree - B.A., B.S

* Minimum 3 years relevant work experience - Automotive retail, hospitality and/or Customer Care

* Effective time management skills

* Proficiency in Microsoft Office applications: PowerPoint, Word, Excel

* Excellent written and verbal communication skills

Desired:

* Prior experience in a dealership, preferably in Aftersales

* Audi product knowledge and people skills

* Dealership process diagnostic abilities

* Budget management experience

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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