Strategic Operational Planning Analyst - Cincinnati (Hybrid)

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.

We are seeking a highly experienced operational WFM Strategic Planning Analyst in our Cincinnati Hub, who will support Operations Planning within our Operations Service Excellence team.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Legal, Risk, Compliance and Audit teams ensure we're doing business the right way. They help us balance a healthy risk appetite, so we're empowered to expand our horizons.

What you'll own

Forecasting and Planning

* Develop and maintain forecasting models for workload and resource planning.

* Undertake planning activities and FTE calculations to ensure optimal staffing levels.

* Work with internal stakeholders to gather appropriate information and data for preparing schedules, plans, and forecasts.

* Create and implement capacity plans to ensure optimal resource utilization.

* Draw up forecasts and staffing plans based on future strategic plans.

* Monitor and review planning assumptions against trends & targets, making appropriate adjustments as needed.

* Propose and manage shift patterns & schedules that meet the requirements of the business

Data Analysis and Reporting

* Analyse complex datasets to identify trends and provide actionable insights.

* Ensure data quality and accuracy in all reports and analyses.

* Translate complex data into clear, actionable insights for business decisions.

Stakeholder Engagement

* Collaborate with different departments to understand and meet their MI needs.

* Communicate insights effectively to both technical and non-technical audiences.

* Support senior management with data-driven recommendations for operational improvements.

Continuous Improvement

* Continuously improve forecasting and capacity planning methodologies.

* Stay updated on industry best practices for workforce management.

* Identify opportunities for process optimization and efficiency gains.

What you'll bring

* Minimum of 5 years' experience in a similar role, preferably in a large organization or financial institution.

* Advanced proficiency in Microsoft Excel.

* Strong understanding of statistical methods and forecasting techniques.

* Proven experience in capacity planning and resource optimization.

* Excellent analytical and problem-solving skills.

* Strong communication skills, both written and verbal.

* Detail-oriented with a strong focus on accuracy.

* Ability to work under pressure and meet deadlines.

* Experience in payment services.

* Experience working in the financial services industry.

* Knowledge of NICE WFM system

* Knowledge of additional data visualization tools (e.g., Tableau, Qlik).

* Experience in designing and maintaining Power BI dashboards

* Familiarity with programming languages such as R or Python for data analysis.

* Experience with machine learning techniques for predictive analytics.

* Project management skills.

* Knowledge of data governance and data protection regulations.

What makes a Worldpayer

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.