Associate Consultant

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.

Associate Consultants have responsibility for assisting in one or more engagement work streams in the implementation of complex, comprehensive consulting solutions across our healthcare clients. This role builds relationships with client staff and leadership to help our consultants assess their needs through complex and comprehensive quantitative and qualitative analytics. Associate Consultants work with client leaders to improve performance and maintain the appropriate level of support and momentum throughout the engagement.

Ideally seeking candidates to be based in Chicago. To work #bettertogether, we operate with a hybrid working model. For those near a hub location (Chicago or Boston) we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home. Will consider remote / work from home candidates near a major airport.

Duties and Responsibilities

• Supports client interviews, focus groups and common cause analysis processes. Develop competency in assembling RFIs and maintain accountability for client data received. Utilize tools, methodologies and proprietary PG data to support project team analysis and recommendations. Synthesize and presents data to the consulting team.
• Focuses on performing work in accordance with engagement plans and quality standards. Plans, organizes and prioritizes engagement activities using engagement plans and Mavenlink. Coordinates actions to get work completed efficiently and within timelines.
• The primary role is to support the Consulting team and ensure all deliverables are ready and available. Observes presentations to develop on-site consulting skills. Prepared to answer questions related to analyses while onsite.
• Regular communications with clients (day to day in office contact). Communicates professionally and effectively with client contacts.
• Communicates information that may lead to business development opportunities. Should have a command and understanding of the solutions offered through Consulting.
• Client Strategy & Facilitation: Support and co-facilitate strategic workshops with healthcare executives to define priorities, align leadership, and drive actionable outcomes.
• Data-Driven Insights: Analyze quantitative and qualitative data to identify opportunities for improvement and present findings in a clear, compelling manner.
• Program Optimization: Assist in designing and implementing strategies to enhance program delivery, efficiency, and patient outcomes.
• Stakeholder Engagement: Coordinate and communicate with diverse stakeholders, including hospital executives, public health leaders, and cross-functional teams.
• Project Management: Help manage timelines, deliverables, and documentation to ensure successful project execution and client satisfaction.

Qualifications

• 4+ years of experience in consulting, strategic planning, or public health analysis.
• Able to demonstrate a high degree of self-awareness and ability to accurately gauge others to appropriately guide thinking and behavior, especially in difficult situations
• Exceptional organizational and time management skills to manage multiple priorities at once with fast paced turnaround times
• Flexible learning mind-set to fully understand and integrate PG methodology with a high level of critical thinking and ability to navigate ambiguous and dynamic circumstances and environments
• Strong writing skills
• Proficient in Microsoft Excel, Word and PowerPoint
• Healthcare Knowledge: Familiarity with healthcare systems, public health initiatives, and digital health technologies.
• Facilitation & Communication: Strong skills in executive facilitation, strategic storytelling, and stakeholder communication.
• Analytical Thinking: Proficiency in synthesizing complex data and translating insights into actionable strategies.
• Tools & Methodologies: Experience with issue-based problem solving, strategic planning frameworks, and data analysis tools (e.g., Excel, Power BI). Experience in visual storytelling through PowerPoint, effectively transforming complex data and strategic insights into compelling, executive-ready presentations.
• Education: Bachelor's degree in Business Administration, Public Health, Healthcare Administration, or a related field. Master's is preferred.
• Travel up to 50%

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $94,000to $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:https://www.pressganey.com/legal-privacy/