Principal Process Improvement Analyst

Recorded Future
United States, Massachusetts, Boston
Jul 02, 2025
With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company! About the Role We're looking for a Principal Process Improvement Analyst to help build the operational foundation for our evolving Revenue Operations organization. This role will play a critical part in driving cross-functional alignment, eliminating inefficiencies, and ensuring scalability across our Go-to-Market (GTM) systems and processes. As a key contributor to transformation initiatives, you'll map and document current-state workflows, partner across departments to identify areas for optimization, and reduce organizational reliance on tribal knowledge. Your work will directly impact audit readiness, system integrity, and overall operational maturity. What You'll Do: Establish and Document Core Processes Create and maintain business process maps, SOPs, and documentation to define workflows across GTM teams. Translate tribal knowledge into institutionalized policies and playbooks. Identify Gaps and Optimize Workflows Conduct root cause analysis, process walkthroughs, and stakeholder interviews to surface inefficiencies. Recommend and implement changes that streamline operations, reduce manual work, and eliminate technical debt. Audit and Compliance Readiness Ensure that documented processes support internal controls and are audit-compliant, especially across deal desk, lead management, and financial flows. Cross-Functional Collaboration Partner closely with Business Applications, Sales Enablement, Finance, Legal, and Sales to align processes, systems, and policy decisions. Serve as a liaison between technical and non-technical teams to ensure seamless handoffs and shared accountability. Support Strategic Initiatives Play a key role in transformation projects including quote-to-cash, lead lifecycle management, and CRM optimization. Help build scalable infrastructure that supports future growth, acquisitions, and international expansion. Process Governance & Change Management Define process ownership, version control standards, and a framework for ongoing improvement and stakeholder feedback. Facilitate documentation reviews and process sign-offs for new or changed workflows. What You'll Bring: 5+ years of experience in business process improvement, RevOps, BizOps, or a similar operational role Experience with tools like Lucidchart, Miro, Notion, Confluence, Salesforce, or similar workflow platforms Familiarity with SaaS business models, quote-to-cash cycles, and sales systems is a strong plus Strong analytical thinking and attention to detail Excellent communication and collaboration skills-able to work fluidly across departments and with senior stakeholders Passion for solving operational puzzles and making processes work better, faster, and cleaner Preferred Qualifications: Six Sigma, Lean, or process improvement certifications Salesforce advanced certification Prior experience supporting SOX compliance or internal audits Background in change management or organizational design Why should you join Recorded Future? Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients. Want more info? Blog & Podcast: Learn everything you want to know (and maybe some things you'd rather not know) about the world of cyber threat intelligence Linkedin, Instagram&Twitter: What's happening at Recorded Future The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field Timeline: History of Recorded Future Recognition: Check out our awards and announcements We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions. Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes. Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.