Manager, Marist Mail & Package Services

Position Title:

Manager, Marist Mail & Package Services

Department/School:

Postal Services

Salary/Pay Rate:

$65,000 - $75,000

Job Summary:

Marist University invites applications for the position of Manager, Marist Mail & Package Services in the IT Department. This position manages and supervises the daily operations of Marist University Postal Service and maintains up-to-date mail service, meeting all federal regulations and acceptable levels of customer service.

Minimum Qualifications:

• An Associate's degree in a related field and five to eight plus years' experience working in a Post Office/Mailroom setting.
• A valid driver's license with no serious convictions or the ability to obtain one.
• The ability to work in a rapidly changing technological and team-oriented environment is essential. Excellent customer service and communication skills a must.
• Lifting Requirements:
  
  
  
  • Heavy work: exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
  
  
  
  

Essential Functions:

• Mailroom Operations and Workflow Management - Direct and control all mailroom activities, including sorting and delivery of incoming mail and packages from USPS, UPS, FedEx, Amazon, DHL, and other vendors. Oversee the daily processing of up to 800 packages, ensuring timely and accurate delivery to 3,500 resident students and 60 campus offices serving 1,200 faculty/staff. Maintain a strong on-the-floor presence, especially during peak periods, to monitor workflow and support staff.
• Recruit, hire and train all Mail and Package center staff which include one assistant manager, four full-time CWA staff and twelve student workers. Schedule staff to ensure proper coverage especially during peak seasons. Maintain accurate time records and approve all time sheets. Promote a culture of accountability and empowerment through effective delegation and open communication. Support and collaborate with the Assistant Manager to ensure smooth daily operations.
• Serve as the primary liaison with department heads and offices, advising on efficient mailing methods and timing. Address and resolve a wide range of service issues, including lost packages, special requests, and vendor inconsistencies. Respond to student inquiries, including those received after hours and on weekends
• Implement and manage software systems such as ScLogic and Pitney Bowes SendPro for package tracking, virtual mailboxes, and digital recordkeeping. Monitor system performance and troubleshoot issues to ensure operational efficiency. Stay informed about emerging technologies and lead initiatives to modernize mailroom processes.
• Manages departmental budget covering postage, supplies, and equipment. Reconcile invoices from shipping vendors (UPS, DHL, USPS) and manage cash flow from retail sales. Submit monthly financial reports to the Business Office detailing departmental postage and shipping charges. Analyze trends in annual package volume growth to forecast future needs.
• Maintain strong working relationships with domestic and international shipping vendors. Navigate complex shipping requirements, including international tariffs and delivery uncertainties. Monitor vendor performance and address service quality issues proactively.
• Ensure compliance with postal regulations and institutional policies. Maintain accurate records of all package transactions and departmental activities. Prepare and present operational and financial reports as required.
• Other duties as assigned.

Preferred Qualifications:

SC Logic Postal Tracking Software, Banner ERP, Argos Reporting

Required Application Documents:

Resume, Cover Letter, & Contact Information of 3 Professional References

Benefits:

The position includes a comprehensive benefit package*. Benefits for this position include but are not limited to the following:

• 3 weeks of paid vacation. 4 weeks of paid vacation beginning in the 6th year of employment.
• Unlimited paid sick time.
• 14+ paid holidays per year.
• Medical, Dental & Vision insurance programs at a 15% employee / 85% employer contribution rate. Flexible Spending Accounts (FSA) and Dependent Care (FSD).
• Life insurance.
• Generous short-term and long-term disability programs and workers compensation.
• 403(b) defined contribution plan:
  
  
  
  • First 6 years University contributes 7.5%, Employee contributes a mandatory 4%.
  • University contribution increases to 10.5% in year 7, and 12% after 15 years.
  • Employee contribution decreases to 1% in year 7. Remains 1% thereafter.
  • Typical eligibility requirements: 1 year of service and 1,000 hours with Marist University.
  
  
  
  
• 403(b) Tax Deferred Annuity - Roth option available. Voluntary, up to IRS maximum contribution.
• Tuition Benefits:
  
  
  
  • Up to 16 undergraduate credits per semester. Up to 18 graduate credit per academic calendar. Eligibility extends to employee, spouse, and dependent children under age 26.
  • University pays 100% tuition only.
  • Eligible dependents may be Reimbursed up to $2,000 per semester towards tuition at another accredited institution.
  
  
  
  

*Eligibility requirements including waiting periods and/or employee probationary periods may apply at the discretion of the University.

About the Department/School:

As a leader in educational applications of technology, Information Technology (IT) offers students, faculty, and staff access to advanced technologies to help promote a strong sense of community. A distinguishing feature of the Marist education is the manner in which information technology is used in support of teaching, learning, and scholarship. This environment creates a strong applied research culture and includes Marist students as young paraprofessionals, which makes Marist unique within higher education.

Marist IT staff come from diverse career and educational backgrounds. Our community of technologists collaborate to support a commitment to excellence with 80 staff members within 15 departments, more than 200 student paraprofessionals, and a 24/7/365 operation. Effort, talent, and commitment are rewarded and recognized within the division both internally by leadership, and externally through numerous industry accolades and awards. No two days are ever the same while working in IT. We are committed to finding more effective and practical ways to use technology to meet institutional goals.

We are looking for excellence, attention to detail, strong ownership of one's work, and exceptional problem solving and project management skills. If you are a critical thinker with the ability to solve problems independently and as part of a hard-working team, we welcome your application for the Assistant Manager of Postal Services.

About Marist University:

Founded in 1929, Marist is a comprehensive, independent four-year institution whose signature educational approach blends the liberal arts with pre-professional studies and emphasizes experiential learning to enrich classroom instruction. With campuses in Poughkeepsie, N.Y., and Florence, Italy, plus over 70 programs offering a variety of international study, Marist is a portal to the world and is devoted to nurturing a welcoming, inclusive community. Through six schools offering almost 50 majors, Marist cultivates the intellectual growth and well-being of its more than 6,000 undergraduate and graduate students and encourages them to color outside traditional academic lines as they pursue coursework and personal experiences that provide valuable occupational expertise and reflect their individual passions. Marist has been acclaimed a top institution in the nation by U.S. News & World Report, the Wall Street Journal/College Pulse, Princeton Review, and others. To learn more, please visit https://www.marist.edu/about

Type of Position:

Full-time

Classification:

Administrative (Exempt)

Months per Year:

12

Work Schedule:

Monday-Friday 8:30am-5:00pm. Occasional evening, holiday, or weekend work required.

Hours per Week:

37.5

Location:

Marist University Main Campus

Number of Position Openings:

1

Equal Employment Statement:

Marist University is committed to creating a diverse workforce on our campus by ensuring that barriers to equal employment opportunity and upward mobility do not exist here. To this end, the University will strive to achieve the full and fair participation of all members of the Marist community.

Equal opportunity means employment, development, and promotion of individuals without consideration of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, or veteran status unless there is a bona fide occupational requirement which excludes persons in one of these protected groups. The University will review its employment policies and procedures to ensure that barriers which may unnecessarily exclude protected groups are identified and eliminated. The University will also explore alternative approaches if any policy or practice is found to have a negative impact on protected groups.

Marist's policy of non-discrimination includes not only employment practices but also extends to all services and programs provided by the University. It shall be considered a violation of University policy for any member of the community to discriminate against any individual or group with respect to employment or attendance at Marist University on the basis of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, veteran status, or any other condition established by law.