Lead Technical Writer - Technology CX

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place.

We're looking for an experienced writer for the Technology Content Experience team. We work closely with the product leadership, service owners, and engineers who build AI-powered products for Agentforce, onboard services to our Hyperforce infrastructure, secure our technology, and empower product and people operations. We partner with our training and agility teams to drive an empowered, fast-paced, and innovative developer experience. We share ownership of our tooling and have a robust content strategy that informs our various content types. We deliver effective content via multiple delivery mechanisms, including and not limited to MD/Git, Confluence, newsletters, and Slack canvases! This role will focus on documenting the AI tools of choice at Salesforce. You'll partner with the Developer Experience leadership to evaluate and support in-house and third-party AI tools and infrastructure onboarding guides that boost developer productivity. You'll create playbooks, guides, and other necessary content in partnership with our training organization.

This role will require you to put on a consulting hat, use every single thing you've learned about content, and deliver content enablement solutions that drive innovation at Salesforce. If this excites you, come talk to us.

Required Experience/Skills

• 8-10+ years of experience documenting software for technical and engineering audiences

• Ability to write clean, concise, and approachable content

• Experience with infrastructure, service, or Dev Ops documentation

• Excellent project management skills

• Excellent stakeholder management skills

• Experience juggling multiple priorities, defining scope where ambiguous, and setting and managing expectations with content and engineering stakeholders

• Ability to self-manage and self-prioritize and get alignment

• Ability to create process flow and database architecture diagrams

• Proven ability to craft content for end users

• Ability to quickly learn complex technologies

• High standards of quality and attention to detail

• Experience with common authoring tools and source control software such as Perforce/git

• Excellent problem solver

• Excellent communication and interpersonal skills

• Strong advocate for the customer

• Experience working in an Agile development environment

Desired Experience/Skills

• Background in infrastructure and dev ops documentation; familiarity with AWS/Google Cloud/Azure service documentation

• Working knowledge of Markdown/Git and docs-as-code paradigm

• Ability to read, understand, and build short code samples in a variety of programming languages

• Past experience with a cloud-based service provider is a plus

• Programming experience

• A technical background and a desire to use AI to expedite content creation and reviews

Benefits & Perks

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.