Medical Assistant Lead - Primary Care - Westmoreland Medical Clinic

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Optum's Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

This position serves as liaison between the Front Office staff and the Back Office staff, supporting/training/mentoring staff so that they can meet the needs of the patients. By facilitating good communication and workflow throughout the clinic, this position skillfully serves patients, providers, staff members and the clinic manager, enabling all staff to fulfill their job responsibilities.

Primary Responsibilities:

• Partners with Clinic Manager/Clinic Practice Supervisor to develop standard practices for Back Office staff
• Monitors patient care needs and suggests solutions to patient care problems
• Works with Clinic Manager/Clinic Practice Supervisor to monitor and coordinate schedules of Back Office staff, including coordinating staff call-ins or vacations
• Assists in planning and facilitating staff meetings as necessary
• Serves as a liaison between Front and Back Office staff to ensure efficient communication and problem solving while promoting a cooperative and pleasant work environment
• Assists Clinic Manager/Clinic Practice Supervisor in staffing matters including coordinating and participating in interviews, peer coaching, and orienting and training new Back Office staff
• Assists with annual check-offs for staff such as N95 fittings, blood pressure, etc.
• Assists the Clinic Manager/Clinic Practice Supervisor to develop clinic-specific performance goals and objectives that support and promote excellent customer service
• Oversees supplies of durable medical goods, medications and equipment for Back Office staff. Orders supplies and medications as necessary. Maintains the safety and security of drugs in the clinic and the orderly distribution of medications
• Attends required meetings and participates in committees as requested
• Participates in professional development activities to keep current with health care trends and practices
• Maintains strictest confidentiality regarding patient, personnel and business operations issues
• Performs other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or equivalent
• MA Certification from the AAMA, NCCT, NHA, or RMA required, or the ability to obtain certification within 60 days of hire
• 5+ years of Medical Assistant experience
• Healthcare provider level CPR/BLS certification required, or the ability to obtain certification within 30 days of hire

Preferred Qualification:

• Experience with electronic medical record systems

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.